Job
- Level
- Experienced
- Location
- Aurich
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 59.900 to 62.000€ gross/year
Job Summary
In this role, you will act as a technical contact for our external service partners, assisting with 1st Level support and coordinating service orders and additional tasks.
Job Technologies
Your role in the team
- Technical contact person for the service technicians of our external service partners (1st Level Support)
- Support with technical inquiries and processing of service requests
- Review of service reports, documentation, and technical findings
- Supervision and support of external service partners in daily operations
- Monitoring ongoing service orders and approval after successful repair
- Coordination of rescheduling within the allocated contingents
- Assessment and awarding of additional contracts as well as creation of extra costs
- Creation and editing of additional orders
- Collaboration with internal departments as well as external service partners
- Support in the implementation of new processes and the optimization of existing workflows
- Onboarding of new service partners into our systems and processes
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Our expectations of you
Education
- Completed technical training, e.g., in electrical engineering, mechatronics, mechanics, or a comparable qualification
Qualifications
- Strong interface competence between technology, procurement, material management, HSE, and external partners
- Good communication skills and quick technical comprehension
- Independent, structured working style as well as strong organizational skills
- Excellent German and English language skills, both written and spoken (min. C1)
- Proficient in MS 365
- Good SAP skills are desirable
- Class B driver's license and willingness to travel (2-3 days per month stay in Aurich)
Experience
- Several years of professional experience in customer service or technical support, ideally in the wind energy sector or industrial service environment.
- Good understanding of service, maintenance, and repair processes, and ideally experience in the operational management of external service providers.
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What we offer
- Option for mobile working up to 80%
- Internal and external opportunities for further training, including through the ENERCON Academy
- Flexible working hours through appropriate working time models
- Company pension scheme, private occupational disability insurance at special conditions, and financial support for asset-building benefits
- Option for bike leasing (JobRad)
- Occupational health management including corporate fitness
- Discounts on various brand products in cooperation with our partner Corporate Benefits
- 30 days of vacation per year
- For this position, we offer an annual gross salary of €59,900 to €62,000, depending on the location.
- Vacation and Christmas bonuses, which depend on the length of service, are part of a company agreement.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
ENERCON GmbH
As a pioneer in wind energy technology and a partner in the energy transition, ENERCON has specialized in the development and production as well as the sales and service of onshore wind turbines.
Description
- Founding Year
- 1984
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Power Sector, Economy
Employer reviews
by devworkplaces.com
Total
(1 Review)3.4
Career Growth
3.2Workingconditions
4.2Engineering
2.8Culture
3.5
Technical Staff ISP Management
- Salary
- 59.900 to 62.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.37.510 to 38.580 € net/year · Tax class I
- Location
- Aurich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
