Job
In this role, you act as the first point of contact for technical support in robotics, processing inquiries, conducting initial technical assessments, and coordinating the exchange machine pool.
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Job technologies
Your role in the team
- Initial phone and written intake for Robotics Support - you are the first point of contact for our service technicians and partners, and you systematically record their concerns.
- Technical initial assessment and assistance with simpler inquiries; for more complex cases, you prepare them in a structured manner and hand them over to the product managers.
- Recording, prioritizing, and tracking all cases in the ticket system – you keep an overview, follow up on callback commitments, and ensure that no process is left pending.
- Development and maintenance of a structured knowledge database (Wiki) to ensure that recurring questions are answered more quickly and consistently.
- Coordination of the exchange machine pool: overview of available machines, management of inbound and outbound goods, coordination with logistics and repair including delivery notes.
- Participation in the creation and maintenance of training materials for online and in-person training sessions.
Our expectations of you
Education
- Completed technical training (e.g., electronics, mechatronics, IT systems electronics) or a comparable qualification.
Qualifications
- Basic understanding of mechanics and electronics as well as initial knowledge of systematic fault diagnosis are a must; interest in robotics, sensor technology, and automation is an advantage.
- Proficient in MS Office; knowledge of SAP and ticketing systems (e.g., Redmine) is desirable.
- Very good German and very good English skills in spoken and written form (each at least C1) - good spoken English is particularly important to us, as international locations also call.
- Strong attention to detail and enjoyment of documentation and structured work – you keep things reliably documented instead of keeping them in your head.
- Strong communication skills, team spirit, and a friendly, confident demeanor on the phone; even with a high call volume, you remain calm and keep an overview.
Experience
- Initial experience in technical support, Service Desk, or customer service is advantageous; entry-level candidates with a technical background and willingness to learn are explicitly welcome.
What we offer
- In addition to a versatile, responsible, and secure workplace, with attractive and performance-based compensation, you will also find the following with us:
Benefits
Work-Life-Integration
Food & drink
Higher take-home pay
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Hako is one of the world's leading manufacturers of cleaning and municipal technology. With just under 2,500 employees worldwide and production sites in Germany, Poland and the USA, the name Hako stands for highest quality and innovation around the world.
- 250+ Employees
- Established Company
- Onsite, Hybrid
- Industry, Production · Engineering Industry
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