Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bietigheim-Bissingen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle incidents in hardware and software, document them in the ticket system, and assist with the installation and operation of IT infrastructure, along with user IT support.
Your role in the team
- Acceptance, classification, analysis, and resolution of incidents in hardware and software (First-Level Support)
- Documentation of incidents in the ticket system (First-Level Support) and coordination with Second-Level Support
- Support of IT specialists in the installation and operation of IT infrastructure (clients, servers, printers, LAN/WAN, mobile devices, etc.)
- User support in the use of standard software and company-specific software solutions (international)
- Creation of IT operational documentation
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Our expectations of you
Education
- Completed vocational training as an IT specialist or a comparable qualification
Qualifications
- Good IT skills in the areas of hardware, standard software, and networking.
- Basic understanding of IT-supported business processes
- Strong organizational skills
- Service orientation, strong communication skills, and very good German and English language skills
Experience
- Experience in First-Level Support
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What we offer
- Partial remote work possible
- Attractive, modern, and highly collegial working environment
- Flexible working time models
- Attractive sports and leisure facilities (e.g., in-house fitness room and company-owned holiday apartments in popular recreational areas)
- Company bike through BusinessBike at discounted rates
- Company pension scheme
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Dürr Ag
The Dürr Group is a leading global machinery and plant manufacturer with particular expertise in automation and digitalization/Industry 4.0. Its products, systems, and services enable highly efficient manufacturing processes in various industries. The Dürr Group supplies industries such as the automotive industry, machine engineering, and the chemical, pharmaceutical, and wood processing industries.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Engineering Industry
IT System Administrator Operating & Support
- Location
- Bietigheim-Bissingen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
