Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Leipzig
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will assist customers with technical questions related to FAMOS and FAMOS Web, conduct troubleshooting, and coordinate installations, updates, and maintenance closely with development teams.
Job Technologies
Your role in the team
- You support our clients with technical and application-related questions regarding our software solutions. In doing so, you work closely with project management, development, and customers.
- Your responsibilities include:
- technical support for FAMOS and FAMOS Web
- Analysis and resolution of technical issues in the customer environment
- Support with installations, updates, rollouts, and maintenance
- Review and support of database, Windows, and web server environments
- Error analysis based on system information, logs, and customer feedback
- Coordination with client IT, project management, and development, often directly during installations.
- Documentation of completed work, system information, and solutions.
- Participation in the further development of internal support processes
- prospective work with ticketing system and knowledge database
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Our expectations of you
Education
- Training as an IT specialist for system integration or a comparable qualification, alternatively relevant professional experience in technical software or IT support.
Qualifications
- secure in Windows environments
- Understanding of database applications and basic knowledge of SQL
- structured, meticulous, and solution-oriented way of working
- Enjoyment in technical fault analysis
- confident, friendly demeanor towards customers
- the ability to explain technical matters understandably
- SQL scripts and SQL Server Management Studio
- Active Directory and PowerShell
- IIS or Apache
- Docker
- VBA
- Remote maintenance and technical coordination with customer IT
Experience
- Practical experience in software or application support is important to us. You analyze technical issues independently and work through them in a structured manner.
- You don't need to bring everything with you already. If you already have experience in the following areas, we would of course be pleased.
- Experience with ticketing systems and documentation tools
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What we offer
- With us, you don't work in an anonymous call center. You are part of a technical team that solves real customer issues and directly influences how our software operates in practice.
- direct contact with clients and their IT
- close collaboration with development and project management
- Customer projects related to facility management, digitalization, data, and processes.
- a lot of responsibility and short communication channels within the team
- the opportunity to actively shape support processes
- remote work & flexible working arrangements
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Topics You Will Work On
Job Locations
About Your Employer
Keßler Real Estate Solutions GmbH
Die Digitalisierung, Automatisierung und Optimierung von Prozessen, z.B. Instandhaltung, Bauprojekt– und Mietmanagement, Budgetplanung etc., sind die zentralen Leistungen der Keßler Real Estate Solutions GmbH. Zum Portfolio gehören die CAFM-Softwarelösung FAMOS, die mobilen Möglichkeiten mit FAMOSweb und ein breites Angebots an Beratungs- und Serviceleistungen für die ganzheitliche Bearbeitung von Projekten.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Construction, Real Estate, Building Services
Support staff for software and IT systems
- Location
- Leipzig
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
