Job
In this role, you process 2nd and 3rd level support requests, manage and enhance Microsoft-based systems, and analyze and resolve complex issues in customer environments.
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Your role in the team
- Qualification and handling of incidents and service requests in 2nd- and 3rd-level support.
- Operation, administration, and further development of Microsoft-based customer environments.
- Analysis and resolution of complex issues in the Microsoft environment.
- Planning, implementation, and documentation of changes and technical projects.
- Gathering, analyzing, and evaluating technical customer requirements.
- Maintenance and proactive upkeep of the systems and cloud services under your care.
- Creation and maintenance of technical documentation and knowledge base entries.
Our expectations of you
Education
- You also have: completed vocational training as an IT specialist, a degree in computer science or a comparable qualification, several years of hands-on experience operating and administering Microsoft infrastructures, a desire to develop your expertise and sharpen your professional profile, strong communication skills, initiative and a team-oriented mindset, a strong customer focus, a sense of responsibility and a high level of commitment.
Experience
- You have experience in one or more of the following areas: Microsoft 365 (Exchange Online, Teams, SharePoint Online, OneDrive), Microsoft Entra ID / Active Directory, Microsoft Intune and endpoint management, Windows Server, Hyper-V and Azure Local, on-premises or hybrid Microsoft Exchange.
What we offer
- We offer you exciting tasks in an attractive and varied work environment.
- The strong sense of unity within our diverse team is reflected in our supportive colleagues, team and company events, and a family-like working atmosphere.
- At the workplace of the future, you’ll receive the latest tech equipment and work in an innovative environment.
- Depending on your area of responsibility and in consultation with your manager, you can tailor your working hours and location to your individual needs.
- In the projects you manage independently, you’ll get to know our diverse clients and gain insights into a wide range of industries.
- With a wide range of offerings, personalized career planning, vendor certifications, and much more, you’ll continue to grow and never stand still.
Benefits
Health, fitness & fun
Work-Life-Integration
Topics you will work on
Job locations
About your employer
IT-HAUS is one of the top system and trading houses in Germany. As a provider of national and international IT solutions and services, we offer our customers comprehensive full-service concepts from one source.
- 250+ Employees
- 1998
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
Employer reviews
- Career growth
- 3.2
- Team culture
- 3.3
- Engineering
- 2.5
- Working conditions
- 3.6
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