Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Chemnitz
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you assist customers with technical questions and issues, process requests in the ticket system, and work closely with development and product management to create solutions and documentation.
Job Technologies
Your role in the team
- As part of our support team, you are the interface between technology and people - you ensure that our customers feel well taken care of.
- In this role, you will work closely with development and product management, gaining in-depth insights into our software products.
- Processing and documenting requests in our ticket system.
- Support of our clients with installation, setup, and troubleshooting.
- Initial assessment of technical inquiries and forwarding to 3rd-level support.
- Recording and forwarding of feature requests.
- Creation and maintenance of clear documentation and FAQs.
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Our expectations of you
Qualifications
- Technical understanding, especially related to Windows (Client & Server).
- Enjoyment in finding solutions – sometimes thinking outside the box.
- Clear, friendly communication with people - both written and verbal.
- Willingness to learn and enthusiasm for IT - also as a career changer.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Digitronic Computersysteme Gmbh
Digitronic Computersysteme GmbH is an established company in the field of IT security, active in the market for over 30 years. It specializes in cybersecurity and offers solutions for access protection and data encryption.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT-savvy support staff
- Location
- Chemnitz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
