Job
- Level
- Senior
- Job Field
- Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich, Wuppertal
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you independently plan, manage, and optimize the entire Guest Journey for national and international events, ensuring smooth operations and excellent guest service on-site.
Your role in the team
- You are responsible for the independent planning and management of guest management for national and international events.
- You are responsible for the entire guest journey - from invitation, registration, and participant communication to hotel and travel arrangements, as well as check-in and on-site guest support.
- You maintain and manage participant data, guest lists, and registration processes, and prepare relevant information for clients and project teams.
- You coordinate external service providers and serve as the central contact person for clients and guests.
- You maintain an overview even with large participant numbers, complex data structures, and short-term changes, ensuring smooth processes.
- You accompany events on-site and continuously develop processes in guest management.
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Our expectations of you
Qualifications
- You have fluent German and English skills, both written and spoken.
- You can quickly grasp, structure, and reliably process complex issues and data.
- You work in a service-oriented manner, communicate confidently with different contacts, and maintain an overview even in dynamic situations.
- You bring initiative, team spirit, and a strong hands-on mentality, and are willing to accompany events on-site.
Experience
- You have at least 6 years of professional experience in Guest Management, Hospitality, or a comparable service environment, ideally in the event industry.
- You have experience in independently managing (large) projects and a good understanding of professional event workflows.
- You are experienced in handling digital tools and have experience with participant management, registration, or event software.
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What we offer
- The exciting and dynamic working environment of one of the leading agencies for events and live marketing.
- An open, respectful, family-like corporate culture with flat hierarchies.
- Flexible working: we operate in a mix of remote work and on-site presence in the office.
- The opportunity to develop in a dynamic environment and to shape further growth.
- Individualized training opportunities tailored to you, whether through the internal VOK DAMS Academy or external programs.
- Exclusive employee offers at many major brands.
- Company pension scheme.
- Subsidy for fitness and wellness memberships as well as job tickets.
- Enjoyment in regular internal events and team activities.
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Job Locations
About Your Employer
VOK DAMS EVENTS GMBH
We are one of the world's leading agencies for event management and live communication. Our offer includes all aspects of live marketing and direct target group addressing. The pursuit of success drives us on. We set the highest standards for event conceptualization, project organization and innovation. Through the combination of our local and international experience in the event industry, there is virtually no task we cannot fulfill.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Other Sectors
Senior Project Manager Guest Management
- Location
- Munich, Wuppertal
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
