Job
- Level
- Senior
- Job Field
- IT, System, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich, Lübeck, Burghausen, Leipzig
- Working Model
- Full Remote, Hybrid, Onsite
Job Summary
In this role, you ensure the stable operation of MES applications, resolve incidents, perform installations and optimizations, as well as training and documentation of processes and KPIs.
Job Technologies
Your role in the team
- You ensure the smooth operation of our MES business applications in accordance with the agreed SLAs.
- You analyze and resolve issues or escalate them to 3rd-level support, track the solution until completion, and provide feedback to the customer (Application Lifecycle Management).
- You will take over hotline support as part of a 24/7 on-call service.
- You are the point of contact for our clients and coordinate cross-disciplinary communication regarding application-related incidents.
- You monitor the relevant parameters for applications, middleware, and hardware.
- You assist with the configuration and optimization of our application landscape.
- You perform installations, upgrades, patches, and training for users.
- You create and execute ad-hoc database queries and undertake minor software development tasks.
- You document applications, support processes, reports, and KPIs.
- You manage customer projects and take on sub-project leadership in an agile environment.
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Our expectations of you
Qualifications
- You are proficient in handling Windows as well as client/server technologies.
- You are very well-versed in IT infrastructures, software architectures, and database structures.
- You have in-depth knowledge of Linux, Java, and databases.
- You have knowledge of project management, including in an agile environment.
- You are communicative, a team player, customer- and service-oriented, and actively utilize your scope of action.
- Very good German and good English skills complete your profile.
Experience
- You have several years of experience in implementing software applications, in Application Lifecycle Management, DevOps, user support, or system administration.
- Initial experience in implementing enterprise systems (PLM, ERP, or MES) is advantageous.
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What we offer
- Work hybrid or remote (nationwide in Germany).
- High-quality IT equipment and company mobile phone (iPhone).
- Modern, centrally located offices in Munich, Burghausen, Leipzig, Halle, Lübeck, and Ringkøbing.
- Company pension scheme with a 15% employer contribution.
- Up to 200 euros subsidy for workplace glasses.
- Further training opportunities and English language courses.
- Gift box and cash bonus every 5 years starting from the fifth year of membership.
- Gift box worth €50 at your own wedding.
- Gift box worth €50 upon retirement.
- Special leave: 1 or 2 days for special occasions.
- 10 sick days per year with 100% salary continuation.
- Mental Health Coaching (3 sessions per year).
- Regular company and team events.
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Benefits
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Germanedge GmbH
Germanedge Solutions GmbH offers platform solutions like Edge.One that promote transparency, efficiency, and connectivity in the digital factory. The company was founded in 2023 through the merger of ORSOFT GmbH, GEFASOFT GmbH, and New Solutions GmbH, and is headquartered in Leipzig. It focuses on machine and production efficiency as well as IIoT technologies for global customers.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Senior Application Support Engineer
- Location
- Munich, Lübeck, Burghausen, Leipzig
- Working Model
- Full Remote, Hybrid, Onsite
- Diversity
- Open for all genders
