Job
- Level
- Experienced
- Job Field
- IT, Support, Application
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle 2nd-level support for PTC Windchill, analyze and track support cases, collaborate on solutions, assist with user management, and create documentation.
Job Technologies
Your role in the team
- As a consulting company, we support our clients in the implementation and utilization of PLM, PDM, and CAD systems.
- To strengthen our team, we are looking for a PLM Application Support Engineer for the Windchill application.
- 2nd-Level support for PTC Windchill and related CAD applications.
- Participation in incident and problem management.
- Analysis and tracking of support cases as well as developing solutions together with the development team.
- Support with administration and configuration.
- Management of user accounts, roles, and permissions.
- Creation and updating of documentation and knowledge base articles.
- Participation in the continuous improvement of processes and services.
This text has been machine translated. Show original
Our expectations of you
Education
- You have a technical education, a technical degree, or comparable practical experience.
Qualifications
- You have already gained initial experience with PLM, PDM, ERP, or CAD systems.
- You have basic knowledge of IT systems and a good understanding of technical fault analysis.
- You communicate confidently in German (at least B2 level) and well in English.
- Basic knowledge of common CAD tools such as SolidWorks, NX, CATIA, or AutoCAD.
- Familiarity with ITIL processes (e.g., Incident, Problem, Change Management).
Experience
- Initial practical experience with PLM/PDM systems, ideally with PTC Windchill (e.g., as an end-user or administrator).
This text has been machine translated. Show original
What we offer
- In addition to a tailored, modular training plan, you will also have the opportunity to apply your continuously expanding skills in challenging practical assignments and to take on project tasks with increasing responsibility.
- An international team.
- Feelgood atmosphere: company-wide (online) team events, office celebrations at our locations.
- Flat hierarchies, team spirit, open doors, lived diversity.
- Continuous development based on your personal growth path.
- Work-Life Balance - remote work and flexible working hours.
- Special allowances, employer-sponsored occupational pension scheme, a group accident insurance also for private use.
- Versatile offerings in the field of Mental Health Program, Work-Life Service, and a wide range of further training and coaching opportunities through our partnership with the Fürstenberg Institute.
- Subsidy for public transportation, Business Bike program, and other benefits.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
More net
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Sopra Banking Software
Sopra Banking Software is a leading provider of software and services to banks and financial institutions around the world. With a team of over 5,000 experts and a pro forma turnover in 2018 of € 373.7 million, we have one of the deepest and broadest portfolios of software and services available. Our unique ability to address the requirements of any size or scope bank allows them to innovate and expand their services offerings.
Description
- Company Size
- 250+ Employees
- Founding year
- 2012
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance, Internet, IT, Telecommunication
PLM Application Support Engineer
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
