Job
- Level
- Experienced
- Location
- Hanover
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle requests in 2nd Level Support via a ticketing system, assist with on-site hardware and software issues, manage software distribution, and oversee Mobile Device Management for users.
Your role in the team
- Whether hardware or software - you handle requests from Accenture employees in second-level support quickly and reliably via ticket system.
- In addition, you will be responsible for software distribution and patch management for a specific user group, also on-site if necessary.
- This means: You go to the users' workplaces and take care of requests and problems that cannot be solved remotely.
- Last, but not least, you will take over the administration of Mobile Device Management (MDM).
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Our expectations of you
Education
- Training as an IT Specialist for System Integration or a similar qualification.
Qualifications
- Broad knowledge of workplace solutions (hardware/software) from various providers.
- Very good German and good English skills.
- A communicative team player who values service highly, demonstrates a lot of initiative, and can work very independently.
Experience
- Preferably initial experience in an onsite support role and in user support.
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What we offer
- You remain flexible - whether in full-time or part-time.
- And you will become part of a team full of unique individuals who work together to make a difference.
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Benefits
Health, Fitness & Fun
Higher Take-Home Pay
Work-Life-Integration
Job Locations
About Your Employer
Accenture GmbH
Wien, Linz
Accenture is one of the world's leading professional services firms, renowned for its consulting and outsourcing services with a focus on Strategy, Digital, Technology and Operations.
Description
- Founding Year
- 1993
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(3 Reviews)3.8
Career Growth
3.8Engineering
3.0Workingconditions
4.3Culture
3.9
2nd Level Support Specialist User Support On-site Service
- Location
- Hanover
- Working Model
- Onsite
- Diversity
- Open for all genders
