Job
In this role, you will handle requests in 2nd Level Support via a ticketing system, assist with on-site hardware and software issues, manage software distribution, and oversee Mobile Device Management for users.
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Your role in the team
- Whether hardware or software - you handle requests from Accenture employees in second-level support quickly and reliably via ticket system.
- In addition, you will be responsible for software distribution and patch management for a specific user group, also on-site if necessary.
- This means: You go to the users' workplaces and take care of requests and problems that cannot be solved remotely.
- Last, but not least, you will take over the administration of Mobile Device Management (MDM).
Our expectations of you
Education
- Training as an IT Specialist for System Integration or a similar qualification.
Qualifications
- Broad knowledge of workplace solutions (hardware/software) from various providers.
- Very good German and good English skills.
- A communicative team player who values service highly, demonstrates a lot of initiative, and can work very independently.
Experience
- Preferably initial experience in an onsite support role and in user support.
What we offer
- You remain flexible - whether in full-time or part-time.
- And you will become part of a team full of unique individuals who work together to make a difference.
Benefits
Health, fitness & fun
Higher take-home pay
Work-Life-Integration
Job locations
About your employer
Wien, Linz
Accenture is one of the world's leading professional services firms, renowned for its consulting and outsourcing services with a focus on Strategy, Digital, Technology and Operations.
- 1993
- Established Company
- Onsite, Hybrid, Full Remote
- Consulting · Internet, IT, Telecommunication
Employer reviews
- Working conditions
- 4.4
- Engineering
- 3.1
- Team culture
- 3.9
- Career growth
- 3.9
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