Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Onsite
Job Summary
In this role, you will handle IT incident reports and take on the analysis and resolution of hardware and software issues in 1st and 2nd level support. You systematically document all incidents and work collaboratively towards solutions.
Job Technologies
Your role in the team
- Acceptance and classification of incoming IT incident reports.
- Handling of 1st and 2nd level support in the area of hardware and software.
- Recording incoming system disturbances.
- Independent analysis of error messages as well as troubleshooting.
This text has been machine translated. Show original
Our expectations of you
Education
- Successfully completed vocational training in the IT sector or a comparable qualification.
Qualifications
- Proficient handling of the MS Office suite.
- Customer-oriented and solution-oriented working approach.
- Team spirit as well as communication skills.
Experience
- Initial professional experience in 1st & 2nd Level Support.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Junior 1st & 2nd Level Support
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
