Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Onsite
Job Summary
In this role, you will be the first point of contact for technical inquiries, perform first-level support, and assist with the setup and maintenance of workplaces and IT projects.
Job Technologies
Your role in the team
- First point of contact for our employees regarding IT questions and technical issues.
- Execution of first-level support (PCs, notebooks, printers, peripherals, basic software issues).
- Support in setting up and maintaining workstations.
- Simple fault analysis and independent problem solving on site.
- Close collaboration with external IT service providers on more complex topics (Second-/Third-Level).
- Support with IT projects, rollouts, and technical transitions.
- Maintain simple IT documentation and inventory lists.
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Our expectations of you
Education
- Completed training in an IT-related field (e.g., IT specialist for system integration) or comparable, verifiable practical experience in IT support.
Qualifications
- Proficient handling of client hardware (PCs, notebooks) including setup, replacement, and troubleshooting.
- Basic understanding of network structures for independent troubleshooting.
- Good user knowledge of Microsoft 365 / Windows environment (user management, standard applications).
- Enjoyment of direct contact with users and the ability to independently and pragmatically solve common IT problems.
- Structured and service-oriented way of working.
- Reliability, willingness to learn, and team spirit.
- Good German language skills, both written and spoken.
Experience
- Initial solid practical experience in user support, ideally in direct on-site support within companies.
- Practical experience in handling peripheral devices (printers, scanners, mobile devices) and their integration.
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What we offer
- Regular working hours and 30 days of annual leave.
- Asset-building benefits.
- Work-life balance through guaranteed vacation during the summer holidays (NRW), over the New Year period, and on bridge days.
- Free gym membership at our trusted fitness center Visiolife.
- Good public transport connections and free parking.
- Exciting and varied activities in a collegial environment.
- A detailed and personalized onboarding process as well as professional and personal development.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Jokon GmbH
Jokon GmbH, based in Bonn, is a manufacturer of vehicle lighting that provides creative solutions for the global automotive industry. The company focuses on quality, design, and LED technology, developing lighting systems and lamps for special and commercial vehicles. Jokon employs around 200 staff and has been active since 1948.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Vehicle Manufacturing, Supplier
Junior IT Administrator
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
