Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Münster (Hessen)
- Working Model
- Onsite
Job Summary
In this role, you ensure the stable operation of IT infrastructure at customer sites, analyze issues within 2nd-level support, and administer M365 services while working on challenging IT projects.
Job Technologies
Your role in the team
- Ensuring the stable and high-performance operation of IT infrastructures at customer sites (regionally on-site) as well as analyzing and sustainably resolving issues in 2nd-level support.
- Administration of M365 services (Entra, Exchange, Intune, SharePoint, Teams, etc.)
- Planning, execution, and documentation of updates and patches within the scope of Managed Service level agreements.
- Planning, implementation, and participation in complex IT projects (e.g., migrations, rollouts, service transitions).
- Technical consulting for clients as well as the further development of their IT landscapes.
- Participation in presales consulting and support of the sales team in the development of technical concepts and proposals.
- Further development of the Managed Services portfolio together as a team.
- Maintenance and documentation of tickets as well as ensuring transparent service processes.
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Our expectations of you
Education
- Degree in IT or vocational training (e.g., IT Specialist System Integration) with relevant professional experience.
Qualifications
- Good knowledge in at least some of the following areas: Windows Server systems and services (e.g., Active Directory, DNS, Exchange, RDS), network infrastructure and basic network security, virtualization (e.g., VMware, Hyper-V), or cloud technologies (e.g., Microsoft 365 / Azure), storage solutions (SAN, NAS, HCI), Microsoft 365 services (Entra ID, Exchange Online, Intune, SharePoint, Teams).
- Structured and analytical working style as well as a good technical understanding.
- High customer and service orientation as well as enjoyment in working with diverse IT environments.
- Strong communication skills, team spirit, and a professional demeanor towards clients.
- Commitment, sense of responsibility, and quality standards.
- Class B driver's license.
Experience
- Relevant experience in the administration and operation of IT systems, ideally in a service environment.
- Ideally, initial experience in independently handling customer orders or projects.
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What we offer
- Company car, business bike leasing, Hansefit, occupational pension scheme, and much more.
- Attractive compensation and additional benefits.
- A motivated team and a appreciative working environment.
- Flat hierarchies and short decision-making paths.
- Flexible working hours and modern work tools.
- Training opportunities and development prospects.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
HW Personalmanagement GmbH
HW Personalmanagement GmbH is an established company specializing in personnel consulting and recruitment, supporting companies in Northwestern Germany.
Description
- Company Type
- Recruiting Agency
- Working Model
- Onsite
- Industry
- Recruitment Agency
IT System Engineer - IT Services and Support
- Location
- Münster (Hessen)
- Working Model
- Onsite
- Diversity
- Open for all genders
