Job
In this role, you will be the primary contact for IP customers, addressing technical requests, analyzing issues, coordinating IP deliveries, and facilitating customer meetings while collaborating closely with developers.
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Job technologies
Your role in the team
- Act as the first point of contact for our IP customers and handle their requests through our Customer Service Portal
- Provide first- and second-level technical support to customers, focusing on our IP products, analyzing reported issues, and resolving technical problems.
- Escalate in a structured way: Prepare complex cases so that our IP developers and experts can work on them efficiently
- Know the contract situation of your customers and classify incoming requests against the agreed scope of support and maintenance
- Coordinate and prepare IP deliveries in accordance with the internal IP delivery process.
- Share customer feedback and technical requirements with IP owners and development teams
- Coordinate technical customer meetings, support process improvements, and the overall customer experience
Our expectations of you
Education
- Bachelor's/Master's degree in Electrical Engineering, Physics, Information Technology, or a related field
Qualifications
- Knowledge and understanding of digital and/or analog IP deliverables and how they are used in a customer SoC flow
- Confident working in a Linux/Unix design environment
- Ability to explain complex technical information to customers and translate customer input for our engineers
- Fluent communication skills in English and German (C1 level or native speaker)
- Strong problem-solving and teamwork skills, with an independent and proactive work style
Experience
- At least 3 years of experience in ASIC/SoC design, IP integration, design enablement, or a comparable technical field
What we offer
- Full-time (up to 40 hours per week)
- Part-time (up to 20 hours per week)
Benefits
Health, fitness & fun
Job locations
About your employer
Racyics GmbH is an established design service provider in microelectronics, focusing on advanced nodes. With strong partnerships with leading semiconductor companies, the company offers comprehensive design services.
- Established Company
- Onsite
- Electronics, Automatization
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