Job
- Level
- Experienced
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you support customers directly at the service desk and on-site by handling support tickets, installing hardware, and providing solutions for technical issues.
Job Technologies
Your role in the team
- As a Senior IT Support Specialist (m/f/d), you are the face and voice for our customers - ensuring their IT runs smoothly so they can focus on their core business.
- You are the primary point of contact, working largely independently while always having the full team behind you – no one is left alone with a problem here.
- Monitoring and intelligent distribution of incoming tickets within the team.
- Acceptance and documentation of support hotline calls.
- Independent handling of support tickets (First and Second Level).
- Monitoring open processes and ensuring timely completion.
- Hardware installation.
- Fixed on-site presence days with our clients.
- Hardware delivery and configuration.
- Rapid emergency management directly on-site at the customer's location.
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Our expectations of you
Education
- Successfully completed training as an IT specialist for system integration, network administrator, or a comparable qualification.
Qualifications
- Good command of German, both spoken and written (at least C1 level).
- Class B driver's license.
- Practical knowledge in: Microsoft operating systems (Server & Clients), server management including Active Directory, Microsoft 365 (Exchange Online, SharePoint, etc.), network technology (Firewall, Routing, Switching - ideally Sophos, LANCOM, Ubiquiti), modern telephone systems (3CX, Placetel, Teams Telephony, etc.), virtualization (preferably Proxmox, but VMware/Hyper-V are also great).
- Leadership skills.
- Basic knowledge in the OpenSource domain (Linux, etc.).
- Excellent self-organization and the ability to work independently.
- Strong willingness to learn and desire to continuously develop yourself.
- Positive, solution-oriented attitude and genuine willingness to perform.
- Enjoyment in direct customer contact and strong communication skills.
Experience
- 3-5 years of professional experience.
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What we offer
- Attractive annual salary up to €65,000 (depending on experience and qualifications).
- Permanent employment contract and a truly secure job.
- Fuel card (according to § 8 Abs. 2 Satz 11 EStG) or company bike/e-scooter (your choice).
- Top equipment: current iPhone, laptop, and tablet - of course also for private use.
- Regular home office.
- Private appointments or short-term leave? Always possible after a brief consultation - we handle it within the team, very straightforward.
- Individual training and certifications (we invest in you).
- Company pension scheme with employer subsidy.
- Varied tasks and new, exciting challenges every day.
- Regular team events and a truly strong, lived team spirit.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Bit4finance Gmbh
Founded in 2009, Bit4Finance GmbH is an established IT service provider in the finance sector. With a focus on individual consulting and personal support, the company has positioned itself as a trusted partner for medium-sized businesses.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT Senior Supporter - Service Desk & Field Service
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
