Job
- Level
- Experienced
- Job Field
- Application, Test/QA
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bielefeld
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be responsible for customer support, analyze data, create clear reports, and provide solutions for software issues while also implementing minor adjustments directly.
Job Technologies
Your role in the team
- You are the point of contact for our clients when it comes to questions, challenges, or specific issues related to our software. In this role, you ensure a solution-oriented and reliable support.
- You regularly analyze data, prepare understandable results, and derive appropriate action recommendations from them. In this way, you actively contribute to identifying problems precisely and solving them sustainably.
- In close collaboration with various specialist departments, you work on solving interdisciplinary issues. In doing so, you bring your technical understanding as well as your ability to quickly grasp connections.
- You systematically analyze problems at the source code level and implement corrections. Additionally, you carry out minor software adjustments to specifically optimize functions.
- From the initial report to the final clarification, you keep track of all processes. At the same time, you ensure that our customers are always transparently and reliably informed about the current status.
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Our expectations of you
Education
- Ideally, you have completed training in the IT field and have gained professional experience in software support or development. Knowledge of C#/.NET, Java/Android, and/or web applications is also a plus.
Qualifications
- In addition to an open and communicative personality, what sets you apart is your enthusiasm for solving even challenging problems. Even with complex requirements, you remain structured and keep an overview.
- You are proficient in using common Office programs and have ideally gained some initial experience with databases. This enables you to prepare information clearly and understand technical contexts more easily.
- Your English skills are good enough to confidently conduct phone calls with international clients. This allows you to interact with foreign contacts in a confident and professional manner.
- Even without a traditional IT background, you are welcome with us if you have technical understanding, willingness to learn, and a good sense for software. What matters most is that you can immerse yourself in complex topics and develop solutions.
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What we offer
- Attractive compensation | 30 vacation days | Free on Christmas and New Year's Eve
- Flexible working hours | Home office option
- High degree of autonomy in design
- Versatile career and development opportunities
- Cool company events | Structured onboarding
- Once a week, ice cream or crepe from the ice cream truck.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
C-trace Gmbh
As a digital pioneer in the waste management industry, c-trace has always been at the forefront of new technological developments. Since 2005, we have equipped not only vehicles, but also all types of container systems with state-of-the-art hardware.
Description
- Company Size
- 50-249 Employees
- Founding year
- 2005
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT specialist application development
- Location
- Bielefeld
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
