2nd Level Support

ANG GmbH

Job

In this role, you will manage Windows and Linux systems in 2nd level support, resolve technical issues, and work on system and network architectures for stable IT environments.

Job summary

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Job technologies

Your role in the team

  • Support and administration of Windows and/or Linux systems within the scope of 2nd level support.
  • Analysis, troubleshooting, and resolution of technical issues in IT infrastructure, including networks and server systems.
  • Support in the planning, implementation, and further development of system and network architectures for a stable and efficient IT environment.
  • Conducting fault analyses and developing sustainable solutions to ensure smooth operations.
  • Collaboration with 1st Level Support for efficient escalation and handling of more complex issues.
  • Support of 3rd Level Support in the implementation of new technologies and in resolving escalations.
  • Participation in the documentation and optimization of IT processes as well as in the creation of operating manuals.
  • Monitoring and optimizing the performance of Windows and/or Linux environments using common monitoring tools.
  • Implementation and maintenance of security policies, including regular updates and patches of the managed systems.
  • Support in projects for the further development of the IT environment, such as rollouts, migrations, or automation initiatives.

Our expectations of you

Qualifications

  • Data protection and data security are fundamental prerequisites for you when building and operating IT environments.
  • IT is not a one-man show. You can express yourself clearly and communicate effectively (without stepping on anyone's toes).
  • System updates occur daily, so continuous professional development is a given for you.
  • Exciting projects are not always nearby, so traveling is not an issue for you.
  • Very good German skills (at least C1), English skills are an advantage.

What we offer

  • A permanent employment contract in a growing company.
  • Individual training opportunities and certifications for your career.
  • Work with cutting-edge technologies and stay always at the forefront of the industry.
  • Projects in large and exciting IT environments.
  • Diverse tasks that make your daily work interesting.
  • Organization and coverage of business trips are a matter of course for us.

Benefits

Topics you will work on

Job locations

Map of the job locations
© OpenMapTiles, © OpenStreetMap contributors
  • Location Bochum
    Nordrhein-Westfalen, Germany
  • Location Gelsenkirchen
    Nordrhein-Westfalen, Germany
  • Location Herne
    Nordrhein-Westfalen, Germany
  • Location Castrop-Rauxel
    Nordrhein-Westfalen, Germany
  • Location Gladbeck
    Nordrhein-Westfalen, Germany
  • Location Recklinghausen
    Nordrhein-Westfalen, Germany
  • Location Kirchhellen
    46244 Nordrhein-Westfalen, Germany
  • Location Marl
    Nordrhein-Westfalen, Germany
  • Location Dorsten
    Nordrhein-Westfalen, Germany

About your employer

ANG GmbH is an established company specializing in the implementation and support of ERP solutions, particularly SAP Business One. With over 450 clients in more than 15 countries, ANG offers tailored solutions for businesses. The company has locations in Austria and Germany and operates in the DACH region as well as Mexico.

Company type
Established Company
Work model
Onsite, Hybrid
Industry
Internet, IT, Telecommunication
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2nd Level Support

ANG GmbH