Job
In this position, you will assist the IT team in 1st and 2nd level support, configure hardware and software, participate in rollouts, and document technical issues for quick resolutions in a dynamic environment.
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Your role in the team
- As a Working Student in IT Support (m/f/d), you support our internal IT team and help ensure a stable and high-performance IT infrastructure.
- You not only work with modern technology but also actively contribute to ensuring that our employees can work smoothly.
- You support our internal IT team in 1st & 2nd level support via phone, email, and in person on-site, making you one of the first points of contact for IT questions or technical issues.
- You configure, install, and maintain hardware and software components as part of our device setup, and oversee rollouts as well as hardware exchange actions.
- In case of technical issues, you systematically troubleshoot, document your steps, and work together with the team to find pragmatic solutions.
- You actively work in the helpdesk and support colleagues with everyday IT questions, always with an open ear and a service-oriented mindset.
- You maintain our IT documentation and asset management to ensure processes are traceable and devices are always correctly assigned.
- If necessary, you will conduct onboarding for new employees in the use of devices, software, or IT systems to ensure a smooth start.
Our expectations of you
Education
- You are currently enrolled in a degree program in Computer Science, Business Informatics, or a related field, ideally with an interest in a long-term working student position.
Qualifications
- You have a high IT affinity, enjoy technical challenges, and like to familiarize yourself with new systems and tools.
- You work in a structured and solution-oriented manner, keep an overview even when handling multiple tasks, and approach new topics analytically.
- You are communicative and service-oriented, able to explain technical matters clearly, and enjoy working in a team.
- Reliability, sense of responsibility, and willingness to learn complete your profile; you don't just want to contribute, but to truly engage.
- Fluent German skills in spoken and written form are required.
Experience
- Initial practical experience in the IT environment, e.g., through internships, part-time jobs, or private projects, is advantageous but not mandatory.
What we offer
- You will gain an exciting insight into medical technology.
- The opportunity to apply the knowledge gained during your studies in practice and to acquire relevant professional experience.
- You begin with an intensive and structured onboarding process led by experienced team members.
Benefits
Higher take-home pay
Job locations
About your employer
Founded 1948 in Hamburg, Germany, Waldemar Link GmbH & Co. KG (LINK) produced the first ever joint replacement prosthesis Made in Germany. With sales in over 60 countries worldwide it is among the leading players in the large joint replacement market reaching top 5 in knee replacement. A pioneer of modern joint reconstruction, LINK has products which have set new standards and given it a respected name among the orthopedic community worldwide.
- 1948
- Established Company
- Onsite, Hybrid
- Handcraft, Trade · Healthcare, Social Sector
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