Job
- Level
- Experienced
- Location
- Berlin
- Working Model
- Onsite
- Job Field
- Application
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 80.000 to 120.000€ gross/year
Job Summary
In this role, you will manage the technical customer relationship from the first sales call to successful implementation, utilizing APIs and creating technical documentation.
Job Technologies
Your role in the team
- We're hiring our Europe-based Solution Engineer to own the technical relationship with customers - from first sales call through to successful implementation.
- You will be the technical expert that prospects and customers rely on to understand how Kombo fits into their stack, design their integration approach, and get them live.
- You'll work closely with our Sales team, and our CRO to close deals and with Product/Engineering to turn customer insights into product improvements.
- This is a builder role.
- You'll help establish our European solutions team, create repeatable playbooks, and shape how we work with customers.
- Own the technical sales cycle.
- Leads discovery and demos, translating customer requirements into integration designs.
- Create technical proposals covering architecture, security, and implementation approach.
- Partner with AEs to close complex deals with engineering and executive stakeholders.
- Führen Sie Implementierungen bis zum Go-Live.
- Verantwortlich für die technische Beziehung vom Point of Contact bis zum unterschriebenen Vertrag und bis zur Produktionsbereitstellung.
- Build implementation plans, troubleshoot API issues, and unblock customers directly.
- Serve as the escalation point until customers are live and successful.
- Build the technical toolkit.
- Create demo environments, code samples (Python, Node.js), and Postman collections.
- Write integration guides, architecture diagrams, and troubleshooting documentation.
- Entwickeln Sie Verkaufsunterlagen: Sicherheitsfragebogen-Antworten zu technischen One-Pagern.
- Scale the European solutions function.
- Document repeatable playbooks for discovery, scoping, and implementation.
- Feed customer insights to Product/Engineering to shape the roadmap.
- Help define hiring and onboarding as we grow the team.
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Our expectations of you
Qualifications
- Track record working complex deals with technical and non-technical stakeholders - consistent deal value of €100k-150k+.
- Strong communication skills: you can whiteboard architecture with engineers and explain value to executives.
- Comfort with ambiguity and building things from scratch.
Experience
- 4+ years in Solutions Engineering, Sales Engineering, or technical customer-facing roles at a B2B SaaS company.
- Hands-on experience with APIs - you can read documentation, write sample code, and debug integration issues.
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What we offer
- Ownership end-to-end.
- A customer isn't 'handed off' when the contract is signed - you own the relationship from first technical call through successful go-live and beyond.
- Problems that surface in implementation are your problems to solve, not someone else's.
- Written thinking.
- We use long-form documents to make decisions and share context.
- You will write implementation plans, technical briefs, and customer-facing documentation that help the entire team move faster.
- If you prefer talking through everything in meetings, this isn't the right fit.
- High-performance, high-support.
- We're a small team of people who are exceptional at what they do.
- Ehemalige Gründer und Betreiber, die bereits in großem Maßstab aufgebaut haben.
- We hold a high bar and give you the autonomy to meet it.
- We also celebrate wins together (roughly once a week for big releases, closings, or milestones).
- Bias Towards Action, and high agency: We are building - if we need a resource, we create it.
- If a process needs improvement, we refine it.
- We take the initiative and ownership of everything we own, and don't wait for permission.
- In-person by default.
- We believe the best work happens together.
- This role is on-site in our Berlin Mitte office 5 days per week.
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Topics You Will Work On
Job Locations
About Your Employer
Kombo
Kombo Technologies GmbH is an innovative startup based in Berlin that develops a unified API and infrastructure platform for HR tech integrations. The company specializes in simplifying complex system connections for B2B software products in the HR and workforce software sector. Since its founding in 2022, Kombo has been providing solutions that help software providers efficiently integrate their HR, payroll, and recruiting systems.
Description
- Company Type
- Startup
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Solution Engineer
- Salary
- 80.000 to 120.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.48.049 to 68.544 € net/year · Tax class I
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
- English Only
- English only required
