Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Ulm
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you coordinate customer environment delivery, analyze complex requirements, develop tailored solution architectures, and oversee the entire service delivery process.
Your role in the team
- You coordinate and manage the provisioning of our customer environments and, together with the respective departments and IT experts, make a significant contribution to an excellent and service-oriented implementation of our services.
- As the central point of contact, you not only build technical trust but also ensure that our services are delivered efficiently, projects are successfully implemented, and billing is accurate — thereby continuously securing our high customer satisfaction.
- You will be responsible for expanding our existing customer business and acquiring new customers in the strategically important Cloud & Hosting sector.
- As a technical lead, you analyze complex customer requirements and develop tailored solution architectures within the Wilken applications environment.
- You design technical solution concepts and present them convincingly in close coordination with our sales, IT, and directly at the customer's site.
- You conduct offer negotiations and independently draft contracts, with a particular focus on technical service descriptions and precise SLA definitions.
- You monitor profitability (including controlling & margins), manage Service Delivery as the interface to the technical team, and ensure that the goals agreed upon with the customer are achieved.
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Our expectations of you
Education
- Completed degree in (Business) Informatics, Business Administration, or a comparable qualification with a strong understanding of IT.
Qualifications
- Very good technical understanding of IT architectures, modern applications, and future-proof operating models.
- Extensive knowledge in contract management within the IT environment (e.g., in the creation of SLAs, service descriptions, and complex proposals).
- Strong understanding of business-related contexts, calculations, margins, and the profitability of IT services.
Experience
- Several years of solid professional experience in Technical Pre-Sales, IT Consulting, or in a comparable commercially technical interface role.
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What we offer
- Flexible working time models for more freedom in your daily life.
- Mobile working - we offer you the opportunity to work from home.
- Modern work environment that enables productive and pleasant working.
- Individual training opportunities for your personal and professional development.
- Sporting and social events that strengthen team spirit.
- Health and sustainability offers that support you and your future.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Wilken Software Group
Seit 1977 entwickelt die Wilken Software Group mit Hauptsitz in Ulm eigene ERP-Standard-Softwarelösungen für die sichere und effiziente Abbildung betriebswirtschaftlicher Kernprozesse – sei es im Finanz- und Rechnungswesen, der Materialwirtschaft oder der Unternehmenssteuerung.
Description
- Founding year
- 1977
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Service Delivery Manager
- Location
- Ulm
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
