Job
- Level
- Experienced
- Location
- Ulm
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you assist users in First Level Support with IT requests and issues, manage user workstation setups, and document solutions in the ticketing system.
Job Technologies
Your role in the team
- Support users with IT issues in First Level Support.
- Acceptance, processing, and resolution of IT requests and issues.
- Support in setting up and managing user workstations.
- Documentation of inquiries and solutions in the ticketing system.
- Maintenance and updating of IT equipment and software.
- Collaboration with the IT team to improve support.
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Our expectations of you
Education
- Completed IT training or equivalent knowledge.
Qualifications
- Independent and reliable work ethic.
- Friendly demeanor and enjoyment in working with users.
- Knowledge of Microsoft Intune and PowerShell.
- Good communication skills and proficiency in English.
- Self-initiative and interest in optimizing existing IT processes.
Experience
- First experience in IT support is an advantage.
- Experience in client support is an advantage.
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What we offer
- Permanent employment with long-term prospects.
- Attractive salary including additional benefits such as Christmas bonus and asset-building payments.
- Flexible working hours with a time account and home office.
- Training opportunities for your professional and personal development.
- Modern work equipment (e.g., laptop or company mobile phone depending on the assignment).
- Employee events & referral bonuses as well as switching bonuses when changing service providers.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
STAR Specialists
iks Engineering GmbH is a leading engineering company specializing in innovative solutions in mechanical engineering and electrical engineering. Their dedicated team provides tailored services that meet the highest quality standards.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
IT Employee First Level Support
- Location
- Ulm
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
