Job
In this role, you assist users in First Level Support with IT requests and issues, manage user workstation setups, and document solutions in the ticketing system.
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Job technologies
Your role in the team
- Support users with IT issues in First Level Support.
- Acceptance, processing, and resolution of IT requests and issues.
- Support in setting up and managing user workstations.
- Documentation of inquiries and solutions in the ticketing system.
- Maintenance and updating of IT equipment and software.
- Collaboration with the IT team to improve support.
Our expectations of you
Education
- Completed IT training or equivalent knowledge.
Qualifications
- Independent and reliable work ethic.
- Friendly demeanor and enjoyment in working with users.
- Knowledge of Microsoft Intune and PowerShell.
- Good communication skills and proficiency in English.
- Self-initiative and interest in optimizing existing IT processes.
Experience
- First experience in IT support is an advantage.
- Experience in client support is an advantage.
What we offer
- Permanent employment with long-term prospects.
- Attractive salary including additional benefits such as Christmas bonus and asset-building payments.
- Flexible working hours with a time account and home office.
- Training opportunities for your professional and personal development.
- Modern work equipment (e.g., laptop or company mobile phone depending on the assignment).
- Employee events & referral bonuses as well as switching bonuses when changing service providers.
Benefits
Work-Life-Integration
Job locations
About your employer
iks Engineering GmbH is a leading engineering company specializing in innovative solutions in mechanical engineering and electrical engineering. Their dedicated team provides tailored services that meet the highest quality standards.
- Established Company
- Onsite, Hybrid
- Industry, Production
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