Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Rostock
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the first point of contact for technical inquiries, handling customer requests in the ticket system while monitoring service quality and levels.
Your role in the team
- Is technical support your strength? Then we are looking for exactly you!
- To strengthen our support team, we are looking for a dedicated individual who possesses both technical understanding and communication skills.
- You are the primary point of contact when it comes to issues and assist our customers quickly and competently.
- You document and classify the ticket in the ticket system.
- You manage and administer inquiries in the ServicePortal (Monday to Saturday, between 6 a.m. and 7 p.m.) for a maximum of 5 days a week and 8 hours per day.
- You skillfully escalate tickets to subsequent support units.
- You manage and monitor the tickets in accordance with our Service Level Agreements.
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Our expectations of you
Qualifications
- You stand out for your customer-friendly and service-oriented approach to work.
- You have a quick grasp of concepts and a structured way of working.
- Your absolute strengths include excellent communication skills and good articulation.
- You speak and can communicate very well in German (at least C1 level).
- You have good spoken and written English skills.
Experience
- Ideally, you already have some initial professional experience in the IT environment.
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What we offer
- Your secure future - a permanent employment contract.
- Maximum work-life balance - Mobile working by arrangement up to 100% possible.
- Flexibility - Work from home or at one of our DATAGROUP locations.
- Top Equipment - Selection of technical equipment, modern office spaces with ergonomic workstations.
- Your health bonus - subsidy for your workplace glasses, bike leasing, regular vitamins, and support for sports activities.
- Avoid traffic jams - Germany Ticket for €37.
- Start successfully - with our personalized and professional onboarding and Feel-Good-Management.
- Growth - together we plan your professional development and support you with free training opportunities.
- You are important to us - with various benefits, company breakfasts, celebrations, and team events for fun and team spirit, we ensure your satisfaction.
- Approachable - High appreciation as well as short communication and decision-making channels.
- In the heart of the city - office with good public transport connections.
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Benefits
Health, Fitness & Fun
- 🚲Jobbike
- ⚽️Tabletop Soccer, etc.
- 🙂Health Care Benefits
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
- 🎳Team Events
Food & Drink
More net
- 🍰Employee Stock Option
- 🛍Employee Discount
- 🚙Company Car
- 📱Company Phone for Private Use
- 💻Company Notebook for Private Use
- 🚎Public Transport Allowance
- 👴🏻Company Retirement Provision
Work-Life-Integration
Job Locations
This is your employer
DATAGROUP Operate IT GmbH
DATAGROUP is one of the leading German IT service providers. More than 3,500 employees at locations throughout Germany design, implement and operate business applications and IT infrastructures in IT outsourcing. With CORBOX, we offer customers all IT services they need for stable IT operations.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.2
Engineering
2.7Workingconditions
4.0Culture
3.5Career Growth
2.7
Junior IT Support Specialist
- Location
- Rostock
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
