Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you will assist employees with IT issues through first-level support, install hardware and software, manage users, and coordinate issues and maintenance tasks for end devices.
Job Technologies
Your role in the team
- Supporting employees in operating the information technology used at their workstations, receiving fault reports and resolving them (First-Level Support), coordinating incoming work orders and forwarding them to Second-Level Support, installing and maintaining hardware components used at the workstations, as well as providing presentation technology for training sessions and events.
- Carrying out relocations of IT workstations, including configuring network components, customizing IT workstations according to Occupational Health Management requirements, as well as selecting and providing software and hardware, including testing.
- Maintenance and cleaning of equipment (printers, PCs), arranging and monitoring maintenance and repairs of end devices, and reporting malfunctions, monitoring the inventory of consumables needed for setting up or reconfiguring hardware components, such as extension cords for monitors, patch cables, and initiating necessary procurement.
- Managing users for externally provided applications (e.g., Internet access, ISRV, Juris).
- Installation, configuration, and testing of system components (notebook, PC, or server) and applications within testing and procurement procedures, provisioning and managing hardware and software via client management systems (e.g., MECM), planning, setting up, and commissioning home office workstations, including transporting the devices.
- Describe, trigger, and monitor work orders and complaints to external service providers.
This text has been machine translated. Show original
Our expectations of you
Education
- You have completed vocational training with an IT focus (e.g., IT specialist, IT systems electronics technician, IT systems management clerk, digitization management clerk) and have at least three years of recent professional experience in the field of information technology.
Qualifications
- Comprehensive application-ready knowledge of the operating systems used on workplace computers and the standard software employed.
- Application-safe knowledge of how the deployed end devices and the local network operate.
- Enjoyment of cross-location teamwork (Berlin, Frankfurt an der Oder).
- German language skills at least at C1 level.
- You communicate and interact with the people in your work environment constructively, respectfully, and cooperatively.
- Your work commitment is characterized by dedication, motivation, willingness to perform, and a sense of responsibility. You are able to adapt well to new work requirements and respond flexibly to new challenges.
- Your working style is organized and characterized, among other things, by strategic foresight. In doing so, you tailor your task execution to the needs and target audience.
- Willingness to undertake business trips is assumed.
This text has been machine translated. Show original
What we offer
- Secure and meaningful employment in the public sector. You will take on diverse and challenging tasks in a modern work environment, making a valuable contribution to society.
- Numerous training and development opportunities. Lifelong learning, progress, and growth are important to us. Therefore, we offer many training and development options, as well as regular discussions for individual development.
- Work-life balance. Thanks to flexible working hours, remote work, the use of our parent-child workspaces, and much more, you can effectively manage the juggling act between career and family.
- Occupational health management. You can take advantage of a variety of services with us, including annual skin cancer screenings, flu vaccinations, massage services, expert lectures on health topics, and much more, because your health is our priority.
- Free parking spaces for vehicles and bicycles. Employees can park comfortably and free of charge right at their workplace.
- Attractive company pension scheme (VBL). We make a financial contribution towards an attractive occupational pension and thereby support you in building an additional income in retirement.
- Structured onboarding and induction process. We want you to feel comfortable and settle in well with us. Therefore, we accompany your start with, for example, a multi-month onboarding plan, dedicated contacts, welcome events, and a lot of enthusiasm.
This text has been machine translated. Show original
Benefits
Higher Take-Home Pay
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
Die Deutsche Rentenversicherung
The name Deutsche Rentenversicherung is the one under which the duties of statutory pension insurance in Germany are performed by different public bodies of law in Bundesträger and Regionalträger from 1 October 2005 onwards.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT support
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
