Job
- Level
- Experienced
- Job Field
- IT, Support, Security
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Brunnthal
- Working Model
- Full Remote
Job Summary
In this role, you analyze email delivery issues, configure Postfix mail servers, handle technical inquiries, and automate processes with scripts, all in the context of email security and network services.
Job Technologies
Your role in the team
- You provide technical support for our customers and analyze and resolve email delivery issues, e.g., related to blacklisting or DNS records such as MX, SPF, DKIM, and DMARC.
- You assist with the configuration and operation of our mail server solutions, particularly based on Postfix, and work confidently with Linux servers (ideally Debian/Ubuntu or CentOS/RHEL) at the command line level.
- You also assist end users with basic questions related to Windows operating systems.
- You utilize your understanding of TCP/IP, DNS, firewall rules, and basic network services for troubleshooting.
- You automate repetitive tasks and log file analysis, ideally using shell scripts (Bash), and leverage basic knowledge of relational databases for evaluating customer and system data when necessary.
- You explain complex technical issues in an understandable and customer-friendly manner - both to technically proficient users and laypeople - and document solutions and processes carefully.
- You actively contribute to the team, share your knowledge with colleagues, and proactively participate in joint projects.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed training in the field of computer science, IT specialist (system integration/application development), or a comparable qualification, as well as initial professional experience in IT support, ideally with an Internet Service Provider (ISP) or in the hosting environment.
Qualifications
- Must have: Email protocols (SMTP, DNS), Postfix, Linux command line, email delivery troubleshooting (Blacklisting, MX/SPF/DKIM/DMARC), networking fundamentals (TCP/IP, DNS, Firewall).
- Nice to have: Bash scripting, basic knowledge of relational databases, basic knowledge of Windows.
- Strong analytical problem-solving skills as well as the ability to stay calm under pressure and draw logical conclusions.
- Excellent verbal and written communication skills in German and English, French is an advantage.
- High service and customer orientation, as well as a friendly, patient, and empathetic demeanor—even in difficult situations.
- Understanding of IT security practices, especially in the context of email (phishing, spam, encryption).
- Ability to work in a team, enjoyment of knowledge sharing, and familiarity with remote work or geographically distributed teams.
- Strong willingness to learn, initiative, and a structured, meticulous work approach with clear prioritization.
This text has been machine translated. Show original
What we offer
- A responsible position at an established, PE-backed market leader in the field of email security with over 25 years of experience.
- The opportunity to work from home or remotely in a distributed team.
- Short decision-making paths, flat hierarchies, and an open, appreciative corporate culture.
- Space for initiative and continuous training in new technologies and internal systems.
- A team that actively fosters knowledge sharing and mutual support.
- Exciting, safety-critical products with direct customer benefits for renowned companies and institutions.
This text has been machine translated. Show original
Topics that you deal with on the job
Job Locations
This is your employer
SEPPmail-Deutschland GmbH
SEPPmail-Deutschland GmbH, based in Brunnthal near Munich, offers secure email solutions. The company assists organizations in reliably protecting email content and sender identity while integrating secure communication seamlessly into existing workflows. The technology has been developed since 2001, and the German company has been in existence since 2015.
Description
- Company Type
- Established Company
- Industry
- Internet, IT, Telecommunication
Technical Support Engineer Email Security
- Location
- Brunnthal
- Working Model
- Full Remote
- Diversity
- Open for all genders
