Job
- Level
- Experienced
- Job Field
- IT, Application, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Full Remote, Hybrid, Onsite
Job Summary
In this role, you will support customers technically, create high-quality training content, manage the demo infrastructure, and collaborate closely with internal teams to address customer requirements. You will validate technical solutions and optimize documentation.
Job Technologies
Your role in the team
- Technical Customer Support: Providing concrete technical assets (code snippets, repository commits, etc.) to clients to assist them on their journey with our platform.
- Collaboration with the teams from Sales, Product, and Development to discuss and refine customer requirements and ensure that technical solutions align with the capabilities of our platform.
- Solution Design & Validation: Responsibility for the demo infrastructure, including the roadmap for the internal demo platform.
- Validation and enhancement of platform capabilities with new and existing add-ons to demonstrate the unique value proposition of the Shopware platform.
- Review of technical solutions developed by agencies in client projects for compliance with business, security, and technical best practices.
- Content creation & knowledge sharing: Development of reusable high-quality content such as demo presentations, video tutorials, code examples, and PowerPoint presentations to support customer training and internal education.
- Development and maintenance of knowledge content to ensure it is easily accessible and usable both internally and externally.
- Contribution to the continuous improvement of our documentation and technical guides to optimize the customer experience.
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Our expectations of you
Education
- Education & Working Method: Completed degree in Computer Science, Business Informatics, or a comparable qualification. Independent, proactive working style with the ability to work effectively both autonomously and in a team.
Qualifications
- Communication & Collaboration: Excellent communication and presentation skills in German and English, as well as the ability to convey complex technical concepts clearly to various stakeholders. Confident interaction with clients and a strongly team-oriented work approach.
- Travel: Participation in central team meetings at the campus in Schöppingen (approx. 4 times/year) as well as willingness to travel for events and client visits.
Experience
- Technical expertise: Several years of hands-on experience with modern software development frameworks such as PHP, Symfony, JavaScript, and Vue.js, as well as a solid understanding of Linux environments.
- E-Commerce expertise: Solid technical knowledge of e-commerce platforms and experience in supporting SaaS and PaaS sales channels. Knowledge of the Shopware platform is an advantage.
- Certifications & DevOps Skills: Certifications from leading hyperscalers (e.g., AWS, Azure, Google Cloud) are a plus. Experience with CI/CD pipelines and DevOps practices is also advantageous.
- Consulting & Solution Development: Proven experience in technical consulting, solution engineering, or similar areas, including the creation of training and enablement content for various target groups.
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What we offer
- Company culture: Open culture, flat hierarchies, initiative is encouraged.
- Employment Contracts: Permanent positions offer long-term security.
- Flexibility: Flexible working hours and options for remote work and full-remote contracts.
- Equipment: Free choice of work hardware.
- Onboarding: Well-structured onboarding with support from a personal "Buddy".
- Work environment: An inspiring environment with dedicated colleagues and a dynamic community.
- Development opportunities: Diverse chances for personal growth and development.
- Additional benefits: Attractive perks such as company pension schemes, health programs, and regular team events.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
shopware AG
Shopware is a leading e-commerce system that is used by some of the largest European brands, retailers and manufacturers in the B2C and B2B sector.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade, Internet, IT, Telecommunication
Solution Engineer
- Location
- Berlin
- Working Model
- Full Remote, Hybrid, Onsite
- Diversity
- Open for all genders
