Job
In this role, you are the primary technical contact for customer inquiries in First Level Support, handling requests and performing technical remote maintenance to enhance customer satisfaction.
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Your role in the team
- As a Service Desk employee, you are the first technical point of contact for issues.
- As an important point of contact, you ensure in First Level Support that inquiries are handled directly or forwarded to the next support level.
- This significantly contributes to increasing customer satisfaction and building customer trust in the company.
- Qualified receipt, recording, and categorization of customer inquiries.
- Technical First Level Support via remote assistance (e.g., performing system configurations, providing support for application issues).
- Maintenance of customer data and details of customer projects.
- Comprehensive order and IT system documentation.
- Forwarding and coordinating incoming Second and Third Level Support requests to the dispatcher.
- Independent and solution-oriented work.
Our expectations of you
Education
- Completed vocational training in the field of technical IT or a comparable qualification.
Qualifications
- Enjoyment in friendly interaction with people.
- Understanding and helpfulness regarding customer concerns.
- Calmness in stressful situations.
- Careful and conscientious work approach.
- Assumption of responsibility for the reliable and goal-oriented handling of customer inquiries.
Experience
- Ideally, experience in telephone-based First Level Support.
Job locations
About your employer
proLEGIS IT GmbH, based in Heddesheim, is an IT service provider that supports law firms as a full-service partner in their digital transformation. The company offers comprehensive IT support, server and system integration, as well as tailored solutions for the IT infrastructure of law and notary firms. As a partner of the RA-MICRO law software, proLEGIS IT GmbH focuses on the specific needs of lawyers and notaries.
- Established Company
- Onsite
- Internet, IT, Telecommunication
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