Job
- Level
- Experienced
- Location
- Aurich
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 59.909 € gross/year
Job Summary
In this role, you will manage the operational order processing in technical 1st level support, coordinate material processes, and serve as a point of contact for technical inquiries with external service providers.
Job Technologies
Your role in the team
- Execution of operational order processing in the Service area
- Technical 1st Level Support for the service technicians of our external service providers.
- Conducting documentation and findings checks
- Supervision of external service providers in order processing as well as in technical issues
- Monitoring of blocked systems and approval of orders after repair completion
- Coordination of rescheduling within the allocated contingents.
- Assessment and awarding of additional tasks as well as creating extra efforts
- Contact person for technical inquiries - both within the department and for internal service companies.
- Operational contact person for the internal service team of the service providers in daily business.
- Introduction of new processes as well as active participation in process optimizations
- Onboarding of new service providers into the ENERCON system landscape
- Coordination of material processes
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Our expectations of you
Education
- Completed technical training, e.g., in electrical engineering, mechatronics, mechanics, or a comparable qualification.
Qualifications
- Strong interface competence between technology, procurement, material management, HSE, and external partners.
- Good communication skills and quick technical comprehension.
- Independent, structured working style as well as strong organizational skills
- Excellent spoken and written proficiency in German and English.
- Proficient in MS 365, especially Excel, as well as Outlook, Teams, and SharePoint.
- Good SAP skills are desirable.
- Willingness to regularly stay in Aurich, especially at the beginning of the employment.
Experience
- Several years of professional experience, preferably in the service sector, ideally in the wind energy environment or industrial service sector.
- Good understanding of service, maintenance, and repair processes, and ideally experience in the operational management of external service providers.
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What we offer
- Option for mobile working up to 80%
- Internal and external opportunities for further training, including through the ENERCON Academy.
- Flexible working hours through appropriate working time models
- Company pension scheme, private occupational disability insurance at special conditions, and financial support for asset-building benefits.
- Option for bike leasing (JobRad)
- Occupational health management including corporate fitness
- Discounts on various brand products in cooperation with our partner Corporate Benefits
- 30 days of vacation per year
- For this position, we offer an annual gross salary of €59,909.16 (full-time).
- Vacation and Christmas bonuses, which depend on the length of service, are part of a company agreement.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
ENERCON GmbH
As a pioneer in wind energy technology and a partner in the energy transition, ENERCON has specialized in the development and production as well as the sales and service of onshore wind turbines.
Description
- Founding Year
- 1984
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Power Sector, Economy
Employer reviews
by devworkplaces.com
Total
(1 Review)3.4
Workingconditions
4.2Career Growth
3.2Engineering
2.8Culture
3.5
Technical Staff ISP Management
- Salary
- from 59.909 € gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.from 37.515 € net/year · Tax class I
- Location
- Aurich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
