Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Wiesbaden
- Working Model
- Onsite
Job Summary
In this role, you analyze hardware, software, and firmware issues and support customers in first and second-level support via phone and remote access while maintaining the knowledge base.
Job Technologies
Your role in the team
- First- and Second-Level Support for customers, partners, and internal contacts domestically and internationally.
- Analysis and resolution of hardware, software, and firmware issues via phone, email, and remote access.
- Documentation, tracking, and analysis of support cases in the ticket system.
- Maintenance and further development of the German- and English-language FAQ and knowledge database.
- Support in the continuous improvement of support processes and service quality.
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Our expectations of you
Education
- Completed training as an IT specialist in system integration or comparable.
Qualifications
- Knowledge of the Windows client and server environment.
- Basic knowledge in the field of networking and computer hardware.
- Analytical thinking and structured working approach.
- Customer- and service-oriented work.
- Supportive and approachable leadership team as well as a solid value base that guides our actions.
- Language skills: Fluent in German and English, both spoken and written. Additional languages are desirable.
Experience
- Experience with ticketing systems is desirable.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
ASSA ABLOY
ASSA ABLOY ist der weltweit führende Hersteller und Lieferant von Schließlösungen und Sicherheitssystemen, die den hohen Ansprüchen der Kunden an Sicherheit, Schutz und Benutzerfreundlichkeit gerecht werden.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier, Industry, Production
Employer reviews
by devworkplaces.com
Total
(1 Review)3.2
Career Growth
3.2Workingconditions
3.0Engineering
3.5Culture
3.0
Technical Support Agent
- Location
- Wiesbaden
- Working Model
- Onsite
- Diversity
- Open for all genders
