Job
In this role, you ensure the stable operation of cooking robots, identify and resolve technical issues, analyze system states, and continuously develop new workflows and support processes.
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Job technologies
Your role in the team
- With our robots, we are transforming the way the world cooks, eats, and enjoys. Through technology that relieves the burden on gastronomy, automates the preparation of fresh food, and elevates culinary quality to a new, scalable level.
- As a Systems Engineer, you ensure the stable operation of our cooking robots. You identify technical issues early, coordinate the problem-solving process, and keep processes lean and efficient.
- You remotely monitor our robotic systems from our Hamburg location, analyze alerts and system statuses, and identify technical anomalies early.
- You proactively identify disruptions, handle error messages via phone, and conduct structured fault analyses. In close collaboration with Engineering and Field Operations, you coordinate troubleshooting efforts.
- You document system data, incidents, and solutions clearly and comprehensibly, ensure smooth handovers between shifts, and develop playbooks for recurring scenarios.
- You develop new automations, workflows, or internal tools and continuously improve existing monitoring, support, and operational processes.
- You act as an interface between customers, Field Operations, and internal teams. In this role, you communicate clearly, solution-oriented, and at eye level.
Our expectations of you
Qualifications
- You have already independently handled technical disruptions - especially in telephone support, from structured recording and prioritization to sustainable resolution.
- You always remain calm in critical situations and communicate in a technically clear, confident, and solution-oriented manner.
- You want to understand how systems really work, continuously develop yourself, and use modern tools and AI deliberately to work more efficiently.
- You speak very good German (at least C1) and are also confident in English – for clear, professional collaboration in international teams.
- Of course with appropriate compensation.
Experience
- You have several years of experience in IT or a comparable technical environment and quickly adapt to modern, complex technology environments.
- Experience with network technology, servers, virtualization, or modern infrastructure is a plus but not a requirement.
- Interest in AI models and/or initial experience with workflow tools like n8n complete your profile.
What we offer
- Our demo robot Felix provides you with fresh meals around the clock at a discounted employee rate.
- Access to the mental health platform OpenUp, where you can book confidential 1:1 sessions with certified psychologists, health, and financial experts — whenever you need them.
- Up to two family members will also receive a personalized access.
- Your new bike is already waiting for you! After successfully completing your probation period, you can take advantage of our bike leasing offer and choose your dream bike.
- The possibility to work remotely (where the position allows) and flexible working hours for a good work-life balance are a given for us.
- At goodBytz, you know best what suits you. That's why you have the choice between: subsidy for Urban Sports Club membership, subsidy for the Deutschlandticket (hvv Jobticket Premium), Edenred City Card.
Benefits
Topics you will work on
Job locations
About your employer
GoodBytz GmbH develops advanced Robotic Kitchen Assistants capable of cooking up to 150 dishes per hour. The company aims to make kitchens more efficient and hygienic through automation. Their solutions are applied in gastronomy, healthcare, and production facilities.
- Startup
- Hybrid, Onsite
- Food Products
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