Job
In this role, you will manage 2nd level support for applications and infrastructure, define service level agreements, and implement proactive optimizations to prevent incidents.
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Job technologies
Your role in the team
- As a System Specialist Operations (m/f/d), you are responsible for independently and autonomously carrying out 2nd Level Support for applications, services, and infrastructure.
- You independently define and monitor Service Level Agreements and Service KPIs for the services you are responsible for, oversee their compliance, and proactively respond to impending breaches of target values and quality limitations, involving the necessary additional 2nd Level teams and specialist departments.
- You are responsible for independently identifying, coordinating, and implementing proactive optimization measures to prevent incidents with negative impacts on the customer in collaboration with the engineering departments.
- You handle escalation management up to the management level.
- You accompany and support the roll-outs of new systems, services, and software.
Our expectations of you
Education
- A technical education with 5 years of professional experience or a completed university degree in Electrical Engineering/Computer Science with at least 2 years of professional experience in IT application operations/Telco network operations.
Qualifications
- Strong customer orientation and analytical thinking skills.
- Very good analytical, conceptual, and organizational skills.
- Good to very good knowledge of MS Office and Unix/Linux, ideally also in Java, Tomcat, Apache Webserver.
- Good to very good knowledge in the field of network/IT technology, protocols e.g. TCP/IP.
- Knowledge of cloud technologies (e.g., AWS, OCI, etc.) would be advantageous.
- Good written and spoken English skills (B1 according to CEFR).
What we offer
- This position can be filled on a full-time basis or in near-full-time part-time (at least 30 hours).
- Applicants with severe disabilities will be given special consideration if they are equally suitable.
- We are filling this position at the Düsseldorf location for Vodafone GmbH.
Benefits
Higher take-home pay
Health, fitness & fun
Work-Life-Integration
Topics you will work on
Job locations
About your employer
At Vodafone Group, we connect to all of our global offices and act as a consultative body to promote consistency and excellence in the 30 countries we operate in and for the over 420 million customers we serve. We are a truly global company with a strong presence in all major markets. Our size and reach give us a unique advantage in connecting people and businesses around the world.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
Employer reviews
- Working conditions
- 4.4
- Career growth
- 3.4
- Engineering
- 2.9
- Team culture
- 3.7
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