Job
- Level
- Experienced
- Job Field
- IT, Support, Test/QA
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Leinfelden
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you support the analysis and resolution of software incidents, coordinate stakeholders, test hotfixes, and document solutions to improve support and service processes.
Job Technologies
Your role in the team
- As a Specialist Incident Management, your task is to drive the resolution of reported software incidents, coordinate all involved parties, and help our customers maximize the benefits of our software solutions.
- You manage the processing and resolution of incidents within the defined target times and respond to new disruptions in accordance with the agreed Service Level Agreements (SLAs).
- You assist with technical and configuration-related issues, including production-critical topics, reported via Microsoft Teams or by phone.
- You work closely with all relevant stakeholders to restore production operations as quickly as possible, test and support hotfixes, and assist in implementing sustainable corrective actions.
- You participate in integration and acceptance tests as well as implementation projects, conduct technical training, identify training needs, and support customers on-site with complex error analysis.
- You document incident resolutions, analyze recurring issues, and actively contribute to the continuous improvement of support, operations, and service processes.
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Our expectations of you
Education
- Completed technical vocational training in application development, IT system engineering, or a comparable qualification (e.g., IT specialist).
Qualifications
- Knowledge in error analysis and troubleshooting of operating systems, network technologies, databases, as well as Windows on-premises environments.
- Practical knowledge of PowerShell, Bash, and Unix, as well as strong analytical skills and problem-solving competence.
- Good communication skills as well as an independent, results-oriented work approach.
- Fluent in German and English; additional language skills are an advantage.
- Willingness to work in shifts, participate in 24/7 on-call duty, and occasional travel to customer sites.
Experience
- Experience with helpdesk processes and organizations as well as a strong customer and service orientation.
- Experience in supporting Kubernetes environments in AWS as well as knowledge of Docker, Helm, Harbor, Grafana, RabbitMQ, and SQL databases, preferably PostgreSQL.
- Experience in the implementation and maintenance of custom applications, industrial production environments, secure system configuration, deployment and rollback procedures, scripting or programming, as well as AI-assisted fault analysis or root cause analysis, is advantageous.
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What we offer
- Medium-sized IT company and part of an international, innovative corporation.
- Diverse and family-friendly corporate culture with short decision-making processes, an open and collegial working atmosphere, employees from more than 15 nations, and regular staff events.
- Hybrid work model (up to 2 days of remote work per week), flexible working hours with compensatory time off, and 30 vacation days per year.
- Structured onboarding process supported by a personal buddy.
- Your professional and personal development is important to us. Therefore, we offer you access to our own academy, free access to all courses on LinkedIn Learning, and as a growing and innovative global market leader, international career opportunities.
- Exchange of experience and helpfulness are integral parts of our corporate culture. A thorough onboarding, flat organizational structures, and short decision-making paths are a matter of course for us. You will quickly integrate and find support.
- Subsidy for public transportation, JobRad offer, attractive conditions for private vehicle leasing, good transport connections, and free employee parking.
- Regular health and sustainability initiatives, height-adjustable desks, free beverages, healthy snacks ("Brain Food" buffet), corporate fitness, and the employee assistance program MeinEAP.
- Subsidized meal card, company pension scheme, and attractive employee benefits through Corporate Benefits.
- The employee initiative "Water for All" is committed worldwide to providing people with access to clean drinking water.
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Benefits
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Atlas Copco
The group of companies offers its customers innovative products and services in the areas of compressor, vacuum and compressed air technology, generators, pumps, industrial tools and assembly systems. We support you in achieving your goals and ensure that you are always at the cutting edge of technology.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Industry, Production, Pharmaceutical Sector, Chemical Industry, Biotech, Engineering Industry
Specialist Incident Management / Application Support Engineer
- Location
- Leinfelden
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
