Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Rangendingen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you assist national and international users in 1st level support with IT clients and applications, manage end devices, and ensure smooth access to systems like Active Directory.
Job Technologies
Your role in the team
- You support our national and international users regarding the optimal use of IT clients (end devices).
- You are the point of contact and problem solver for our employees on-site and remotely within the scope of 1st Level Support.
- They assist IT users with hardware, operating systems, standard software applications (e.g., Office 365, Adobe Acrobat), and company-specific applications.
- They procure, install, and manage end devices (including notebooks, peripherals).
- You hand over new client hardware, train our employees, and manage user and access data (Active Directory, Microsoft Entra ID).
- You demonstrate a strong customer orientation through appropriate communication and information, taking into account different communication channels.
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Our expectations of you
Education
- You have successfully completed vocational training in the IT field or possess a comparable qualification.
Qualifications
- You possess in-depth knowledge of the Microsoft product suite as well as basic hardware skills.
- With your strong customer orientation, communication skills, and solution-oriented approach, you enjoy supporting our employees in IT inquiries to the best of your ability.
- You have good spoken and written English skills.
Experience
- You have already gained some initial experience in IT support.
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What we offer
- Ergonomic workplaces with state-of-the-art equipment.
- Wide regional canteen offering with breakfast, lunch, and free beverages (water, coffee).
- Good work-life balance through support with holiday care as well as external counseling services for all life situations.
- Attractive monthly salary with collective agreement and non-collective special payments (Christmas bonus, holiday pay, etc.).
- Working time account for a certain amount of flexibility as well as the possibility of hybrid work.
- Extensive internal and external training programs as well as support for further education and professional development.
- Workplace in a family-run company in a recession-proof industry.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Erbe Elektromedizin GmbH
Als inhabergeführtes Familienunternehmen entwickelt, produziert und vertreibt Erbe weltweit chirurgische Systeme für den professionellen Einsatz in den unterschiedlichsten medizinischen Bereichen. Erbe-Technologie ist in vielen Ländern führend und dadurch fester Bestandteil im OP-Arbeitsablauf. Damit tragen die Produkte zu einer bestmöglichen Behandlung des Patienten bei – für eine ebenso schonende wie erfolgreiche Therapie.
Description
- Founding year
- 1851
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Industry, Production
IT support staff
- Location
- Rangendingen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
