Job
In this role, you lead complex Atlassian Cloud projects, develop innovative solutions, and optimize service for enterprise clients through proactive technical support and leadership in the Managed Services team.
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Job technologies
Your role in the team
- As an Atlassian IT Support Team Lead, you will be a key technical authority within our Managed Services organization, combining hands-on client delivery with technical leadership, innovation, and service development.
- You will report to the Managed Services Manager.
- You will work with strategic enterprise clients, helping them get the most from their Atlassian Cloud environment.
- This is not a traditional reactive support role: we expect you to anticipate needs, identify improvement opportunities, challenge existing ways of working, and proactively bring new ideas and solutions to our clients.
- Neben kundenorientierten Aktivitäten werden Sie die technische Ausrichtung des Managed Services Teams mitgestalten, aufkommende Atlassian Cloud-Fähigkeiten erkunden und neue Technologien sowie Ideen in skalierbare Dienste umsetzen, die in unserem Kundenportfolio eingesetzt werden können.
- Deliver Technical Excellence
- Act as a senior technical expert for complex enterprise Atlassian Cloud environments.
- Proactively identify risks, recurring issues, and opportunities to improve platform stability, scalability, and adoption.
- Provide hands-on support on complex client needs while driving sustainable, long-term solutions.
- Shape & Scale Managed Services
- Help define the technical direction and standards of our Managed Services practice.
- Identify emerging or underused Atlassian Cloud capabilities and turn them into valuable, repeatable client services.
- Entwickle skalierbare Angebote wie Gesundheitschecks, Optimierungsdienste und fortschrittliche Analysen.
- Drive Innovation
- Explore how Atlassian Analytics, AI, and automation can improve client experience and Managed Services delivery.
- Zusammenarbeit mit internationalen Teams, um erfolgreiche Praktiken und Angebote in den Regionen zu identifizieren und auszuweiten.
- Lead Through Expertise
- Act as a technical reference and mentor for the Managed Services team.
- Partner with Sales, Delivery, and Transformation Consulting on strategic client engagements and transformation programs.
- Promote a proactive, consultative mindset focused on continuous client value.
Our expectations of you
Qualifications
- The role is preferably based in Germany and/or requires fluency in both German and English, as you will work closely with one of our enterprise clients, for whom German fluency is essential, as well as with our international teams.
- You have deep expertise in Atlassian Cloud and a strong understanding of the broader Atlassian ecosystem, its architecture, and best practices.
- You are comfortable tackling complex technical challenges and looking beyond immediate fixes to design scalable and sustainable solutions.
- You can assess client environments, identify areas for improvement, and proactively recommend ways to strengthen performance, governance, adoption, and scalability.
- You are curious about emerging technologies and keep up with the latest developments across the Atlassian ecosystem, particularly Atlassian Analytics, AI, automation, and Cloud innovation.
- You are able to turn new capabilities and ideas into practical solutions that create value for clients.
- You combine strong ownership and autonomy with a consultative mindset.
- You can independently lead technical initiatives, understand and challenge client requirements, and engage confidently with both technical and business stakeholders in complex enterprise environments.
- As a Principal Consultant, you naturally share your expertise and influence technical direction, helping colleagues grow and raising standards across the team.
- You are comfortable collaborating across functions, teams, and international regions.
- Fluency in German and English is mandatory
Experience
- You bring 8-10+ years of experience in technical consulting, application support, platform operations, or similar enterprise technology environments.
What we offer
- At Valiantys, our people are at the heart of everything we do.
- We are committed to creating an environment where you can grow, lead, and make an impact.
- Meaning: Drive strategic transformation projects and influence outcomes.
- Learning: Continuous development through training, certifications, and communities.
- Flexibility: Hybrid work model supporting work-life balance.
Topics you will work on
Job locations
About your employer
Valiantys GmbH is a renowned provider of IT consulting and technology services based in Berlin, Germany. As an Atlassian Platinum Solution Partner, the company assists its clients in modernizing complex technology and work ecosystems, particularly through the use of agile methods and cloud transformation.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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