Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg, Munich, Cologne, Kempten (Allgäu)
- Working Model
- Hybrid, Onsite
Job Summary
You handle customer inquiries regarding GUS solutions, analyze and document support tickets, solve problems independently, and assist in onboarding new team members.
Your role in the team
- Receipt, analysis, and processing of customer inquiries regarding solutions and services of the GUS portfolio.
- Qualified recording, prioritization, and documentation of support tickets in the ticket system, as well as forwarding more complex inquiries to the consulting department.
- Independent resolution of customer inquiries and recurring issues in compliance with defined processes and SLAs to ensure customer satisfaction.
- Ensuring high solution quality and First Contact Resolution (FCR).
- Active participation in maintaining and developing the knowledge database as well as support in onboarding new employees.
- Compliance with support standards, guidelines, and internal policies.
- Close collaboration with the Head of Customer Support as well as with internal departments.
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Our expectations of you
Qualifications
- Basic understanding of business processes (e.g., procurement, sales, logistics, production, finance).
- In-depth technical understanding of applications and system landscapes.
- Strong service and customer orientation with a passion for direct communication.
- Analytical thinking, structured working approach, and high problem-solving skills.
- Excellent target group-oriented communication skills in spoken and written form.
- Ability to work in a team and willingness to familiarize oneself with new topics.
- Enjoyment of teamwork and willingness to quickly familiarize oneself with new topics.
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What we offer
- Open communication, informal culture, and flat hierarchies.
- A dedicated team and collaboration at eye level - with close communication and mutual support.
- Training and development opportunities tailored to your role and experience.
- Structured, comprehensive onboarding - accompanied by experienced colleagues.
- An exciting, diverse range of tasks with plenty of scope for creativity in a dynamic environment where you actively shape processes and solutions.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Gus Group
The GUS Group develops, implements, and operates software that comprehensively maps and efficiently controls all business processes. Our product portfolio covers the entire value creation process and supply chain.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.2
Career Growth
3.0Culture
3.5Workingconditions
3.8Engineering
2.7
Specialist Support
- Location
- Hamburg, Munich, Cologne, Kempten (Allgäu)
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
