Job
- Level
- Experienced
- Job Field
- IT, Network
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Neuenstadt am Kocher
- Working Model
- Onsite
Job Summary
In this role, you maintain the IT infrastructure on-site in Neuenstadt and Tamm, perform installations, troubleshoot issues, and support the central Service Desk with ticket handling.
Your role in the team
- As an Onsite Support Technician / Specialist, you are responsible for the smooth operation of the local IT infrastructures at the locations in Neuenstadt a.K. and Tamm.
- You work closely with the central Service Desk, perform on-site technical analyses, and ensure that hardware, network, and security-critical systems operate reliably.
- Your contribution is crucial for a stable IT operation and high user satisfaction at these locations.
- Location-based infrastructure support through close collaboration with the central Service Desk, including ticket processing in the HALO-IT tool.
- Installation, exchange, configuration, and troubleshooting of workstation hardware (e.g., PCs, monitors, printers).
- On-site troubleshooting when remote support is insufficient (e.g., faulty connections, hardware failures).
- Execution of IMAC services: Install, Move, Add, Change.
- Physical network inspections, LAN port testing, patch work, and cable management.
- Support for external service providers as an extended workforce. On-site accompaniment, access control to server rooms (only at selected locations).
- Rollout of new devices, including physical cabling, commissioning, and testing.
- Support in operating conference or specialized equipment.
- CMDB maintenance, including documentation, asset tagging, and updating hardware entries after exchange or decommissioning.
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Our expectations of you
Education
- Completed training in the IT field or comparable professional experience.
Qualifications
- Solid knowledge of PC hardware, peripherals, and networking technology.
- Analytical thinking, structured working approach, and high service orientation.
- Ability to independently resolve technical issues on-site.
- Good German and English skills.
Experience
- Experience with ticketing systems (ideally HALO ITSM).
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What we offer
- At our location in Neuenstadt, we offer you:
- Attractive compensation.
- Flexible working time models.
- Fitness and health offerings.
- Corporate Benefits Platform.
- Individual and diverse external as well as internal development opportunities.
- Professional onboarding process supported by a digital onboarding tool.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
MS Motorservice Deutschland GmbH
MS Motorservice Deutschland GmbH is a leading provider of motor components for the replacement parts market in Germany, Austria and Switzerland. With the premium brands Kolbenschmidt and Pierburg as well as the brands TRW Engine Components and BF and our service philosophy, we set standards in the market: Of all the components, the human being is most important to us. That's what makes working with our team so extraordinary.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Industry, Production
Onsite Support Technician / Specialist
- Location
- Neuenstadt am Kocher
- Working Model
- Onsite
- Diversity
- Open for all genders
