Job
- Level
- Experienced
- Job Field
- Support, IT
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid
Job Technologies
Your role in the team
- You are responsible for second level support and support our sales partners and customers via the ticket system and telephone for technically demanding and complex inquiries.
- You monitor the cloud services provided by Hornetsecurity and work on continuously improving our service quality.
- You develop new solutions and workflows for existing, but also untapped support areas.
- You take part in regular meetings with sales partners and have a positive influence on their loyalty and success with Hornetsecurity.
- You are involved in internal company projects and contribute to the successful completion of projects with your personal expertise.
- You work closely with the teams from Product Management, Systems Engineering and Software Development.
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Our expectations of you
Education
- You have completed IT training and have experience in support (1st and/or 2nd level) or in another technical activity (e.g. administration).
Qualifications
- You bring knowledge in the field of Linux and ideally you have passed LPIC 1.
- You can understand RegEx parameters and have know-how in at least one scripting language (e.g. Bash, Python).
- You score if ITIL (e.g. Incident Management) is not a foreign word for you.
- Ideally, you know how mail services work (e.g. Exchange, Postfix, Dovecot) or have set up a mail server yourself (ideal).
- You convince with your customer and service-oriented thinking and distinguish yourself through reliability and good work organization.
- You enjoy learning new things and would like to develop your knowledge further.
- You are communicative and have good knowledge of German and English.
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Benefits
More net
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Job Locations
Location Berlin
Germany
This is your employer
Hornetsecurity GmbH
Hornetsecurity is a leading German provider of cloud security services, protecting the IT infrastructure, digital communications and data of businesses and organizations of all sizes. Its services are delivered through 9 globally redundant facilities. The product portfolio includes all key areas of email security, from spam and virus filtering to legal compliance archiving and encryption, as well as protection against CEO fraud and ransomware.
Description
- Company Size
- 50-249 Employees
- Founding year
- 2007
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Technical Support Expert
- Location
- Berlin
- Working Model
- Hybrid
