Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Salary
- 65.000 to 69.000€ gross/year
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will advise users on customer management and communication services, analyze requirements, and develop solutions using technologies like Python or JavaScript, as well as NoCode platforms, to enhance service delivery.
Job Technologies
Your role in the team
- As an IT Service Manager, you serve as a knowledgeable and solution-oriented contact for our users regarding the services of 'Customer Control and Communication' or 'Digital Customer Access and Products'.
- For these services, which play a central role in interacting with our members, you analyze, among other things, user requirements and derive functional and non-functional requirements.
- You are responsible for the operation, administration, project-based optimizations, and further development (release and change) of the services assigned to you, such as the future CRM tool (BSI Customer Suite).
- You develop and conceptualize solutions within the team and implement the requirements efficiently and flexibly, ideally using both traditional programming methods (e.g., Python, JavaScript) and NoCode platforms.
- You ensure an appropriate level of in-house production for the implementation of operational challenges by managing external service providers operationally.
- By conducting regular service reviews with users and service partners/suppliers, you are able to monitor and continuously optimize the service quality.
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Our expectations of you
Education
- You have successfully completed your studies in an IT-specific degree program or your training in the IT environment.
Qualifications
- Ideally, you bring knowledge of software development with common programming languages such as Python, JavaScript, or comparable technologies.
- You are a strong communicator and experienced in target group-specific customer engagement.
- You are eager to contribute to a highly motivated team and help advance the IT department of the Berlin Chamber of Industry and Commerce with your commitment.
- Your profile is complemented by negotiation-level (C1) German and industry-specific (B2) English language skills.
Experience
- You already have professional experience at the interface between IT and users, and can therefore confidently act as a translator and 'customer understanding' between both worlds.
- Experience with LowCode platforms and system integrations using modern interface technologies such as REST APIs or Web Services is advantageous.
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What we offer
- We offer a full-time position limited to 2 years with 40 hours per week.
- It is a responsible position at the intersection of politics and business, with diverse tasks and the necessary freedom to shape your work independently.
- Enjoy the flexibility of up to 50% remote work per week and the option of workation.
- Benefit from attractive flexitime models within 06:00 to 22:00, enabling optimal work-life balance.
- All overtime hours are converted into compensatory time off.
- Receive a fair compensation package that includes a variable component paid out in December, as well as an annual salary increase based on your performance.
- Look forward to 30 days of vacation as well as additional company holidays on Christmas (24.12.) and New Year's Eve (31.12.).
- Utilize personalized training programs for personal and professional development.
- We offer subsidies for BVG tickets as well as for Urban Sports memberships and numerous other health benefits, along with corporate perks.
- To support your financial future, we subsidize asset-building benefits, and for permanent contracts, you receive company pension schemes and have the option to lease a JobRad.
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Benefits
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
IHK Berlin
Die IHK Berlin ist die Organisation der Berliner Unternehmen. Wir vertreten dienstleistungsorientiert die Interessen unserer über 300.000 Mitglieder an der Schnittstelle zwischen Wirtschaft und Politik und fördern den Wirtschaftsstandort Berlin. Wir setzen uns mit breitgefächertem Sachverstand dafür ein, dass die Berliner Unternehmen optimale Bedingungen erhalten, um erfolgreich zu sein.
Description
- Founding Year
- 1902
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
IT Service Manager Customer Management & Communication
- Salary
- 65.000 to 69.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.40.091 to 42.075 € net/year · Tax class I
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
