Job
In this role, you analyze technical issues with packaging machines, conduct remote support, and assist customers and service teams in diagnosing problems and documenting solutions.
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Your role in the team
- You combine expertise with hands-on experience—from maintenance and installation to troubleshooting.
- Do you have a technical understanding and enjoy finding the cause of machine malfunctions?
- As a Technical First-Level Support Specialist for Packaging Machines (m/f/d), Technical Support Specialist (m/f/d), or Remote Service Technician (m/f/d), you will support customers and service teams in Kirchlengern by analyzing technical issues and finding suitable solutions.
- You analyze prequalified service requests and fault reports based on fault patterns, machine data, and service histories.
- You support customers and internal service teams through remote support and initiate initial technical measures.
- You decide whether an issue can be resolved at First Level or should be escalated to Second Level Support or a service technician.
- You document service cases, analysis steps, and solutions in a clear and traceable manner.
- You coordinate with customers, the call center, service technicians, and internal departments, and provide support with technical assignments as needed.
Our expectations of you
Education
- Completed technical vocational training, for example as a mechatronics technician (m/f/d), automation electronics technician (m/f/d), industrial mechanic (m/f/d), or mechanical engineering technician (m/f/d).
Qualifications
- You have a technical qualification and can systematically analyze errors and communicate them clearly.
- Excellent analytical thinking and a passion for technical troubleshooting.
- Independent, structured, and solution-oriented approach to work, with a strong customer focus.
- Fluent German and basic English skills.
Experience
- Several years of experience in technical support, remote service, after-sales service, or with packaging machinery.
What we offer
- A technical role with direct customer contact and a varied range of responsibilities in a service environment awaits you.
- Annual gross salary of €42,000.00–€55,000.00.
- Full-time, working day shifts.
- A variety of tasks involving technical analysis and customer support.
- Collaboration with customers and various internal departments.
Benefits
Work-Life-Integration
Health, fitness & fun
Higher take-home pay
Job locations
More about the recruiting agency
TimePartner Group GmbH is an established company in the field of personnel services, specializing in providing tailored and reliable personnel solutions. With over 6,000 employees and around 100 branches nationwide, TimePartner is one of the leading providers in the German market.
- Recruiting Agency
- Onsite, Hybrid, Full Remote
- Recruitment Agency
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