Job
- Level
- Experienced
- Job Field
- IT, Network
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Würzburg
- Working Model
- Onsite
Job Summary
In this role, you will handle customer support inquiries, manage service portals, and analyze network issues in areas such as IP routing and connectivity technology while commissioning and maintaining internet connections.
Job Technologies
Your role in the team
- Start: immediately, full-time
- Processing customer inquiries (support) and documentation via ticket system
- Management of internal and external service portals
- Analysis, troubleshooting, and support in the areas of connection technology (such as xDSL and fiber optics) and IP routing/network technology.
- Commissioning and maintenance of internet connections for our business customers (fiber optics, xDSL, WiFi)
- Automation and documentation of daily processes
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Our expectations of you
Education
- You have successfully completed training as an IT specialist for system integration or possess a comparable IT qualification.
Qualifications
- You demonstrate excellent knowledge of common network protocols (e.g., TCP/IP) and network services.
- You work to a high degree customer- and service-oriented.
- You have a high sense of responsibility and are reliable.
- You demonstrate a proactive approach and enjoy working independently.
- You can accurately document processes and workflows.
- You have very good spoken and written German skills.
Experience
- Experience in Access technologies (fiber optics, xDSL, WiFi) as well as with Cisco IOS is desirable.
- You have experience working with routers, switches, and firewalls.
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What we offer
- A secure, permanent position
- A comprehensive onboarding phase covering all relevant areas of responsibility.
- Space for initiative and taking responsibility
- Professional Development
- A family-like working atmosphere with respectful and helpful interactions.
- The collaboration within a motivated, dynamic team
- Company clothing (optional)
- A modern workplace with height-adjustable desks and company laptops.
- Complimentary hot and cold beverages
- Good accessibility by public transport
- Available parking facilities
- An attractive corporate pension scheme
- An occupational health concept
- An Employee PC Program (EPP)
- Exciting company and team events
- A socially committed employer who is very connected to the region and the people living there.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
rockenstein AG
Optimale Kundenzufriedenheit durch kompetenten, zuverlässigen und individuellen Service, das ist der Leitspruch der rockenstein AG.
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT network administrator in the helpdesk
- Location
- Würzburg
- Working Model
- Onsite
- Diversity
- Open for all genders
