Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Onsite
Job Summary
In this role, you address IT tickets in 1st and 2nd Level support, optimize operational processes, maintain asset data, and assist with hardware rollouts in a diverse system landscape.
Job Technologies
Your role in the team
You are an enthusiastic service technician (all genders) and eager to successfully apply your skills in IT support and hardware rollouts? Then you are exactly right with us!
- You ensure the operation within a versatile system landscape.
- You process tickets in accordance with SLAs.
- You resolve issues in 1st & 2nd Level Support or escalate them to subsequent units if necessary.
- You take customer inquiries via phone, email, or at our customer service desk and process them.
- You maintain the asset data.
- You assist with IT projects
- You continuously optimize operational processes and structures.
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Our expectations of you
Qualifications
- You enjoy working independently.
- You are motivated to further develop yourself in the IT world.
- You have basic knowledge of Windows and Office environments.
- You have advanced knowledge regarding standard hardware.
- You are communicative and a team player.
- You have good German language skills, both written and spoken (at least C1 level).
Experience
- Ideally, you have experience in telephone 1st and 2nd level support.
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Benefits
Health, Fitness & Fun
- 🚲Jobbike
- ⚽️Tabletop Soccer, etc.
- 🙂Health Care Benefits
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
- 🎳Team Events
Food & Drink
More net
- 🍰Employee Stock Option
- 🛍Employee Discount
- 🚙Company Car
- 📱Company Phone for Private Use
- 💻Company Notebook for Private Use
- 🚎Public Transport Allowance
- 👴🏻Company Retirement Provision
Work-Life-Integration
Job Locations
This is your employer
DATAGROUP Operate IT GmbH
DATAGROUP is one of the leading German IT service providers. More than 3,500 employees at locations throughout Germany design, implement and operate business applications and IT infrastructures in IT outsourcing. With CORBOX, we offer customers all IT services they need for stable IT operations.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)Engineering
2.7Workingconditions
4.0Culture
3.5Career Growth
2.7
IT service technician in onsite support
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
