Job
In this role, you support internal applications and user systems, handle trouble tickets, conduct analyses, and assist users in 1st and 2nd level support as well as projects in data centers.
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Job technologies
Your role in the team
- You support all internal applications as well as user systems, especially monitoring and ticketing systems, databases, ERP, etc.
- You support our users, i.e., employees, both remotely (via Webex) and on-site, as well as our client systems, especially Windows notebooks, iPhones, and Cisco VoIP telephony.
- They are proactively supporting the Network Operation Center in managing our customer systems.
- You handle trouble tickets, initiate initial analyses, and carry out standardized solution measures.
- They document support processes and solutions in the internal knowledge base.
- You perform specialized tasks and small projects, such as installations in our data centers.
- They support the team with onboarding and training of new colleagues.
- After successful onboarding, you will actively participate in the rotating on-call system.
Our expectations of you
Qualifications
- Very good knowledge of Microsoft operating systems and MS Office applications
- Basic understanding of server administration in the areas of Linux/Windows Server 2012/2016, Active Directory, WAN network infrastructure, and practical knowledge in common software and hardware fields.
- Native-level proficiency in German as well as good knowledge of English
- A pronounced independent and structured way of working is among your strengths.
- Team-oriented mentality and high result orientation
- Enjoyment in solving technically challenging problems
Experience
- Initial knowledge of Linux system administration with Debian and/or Ubuntu with 1st and 2nd level support experience
What we offer
- Innovative ICT Technologies
- A modern, creative, and flexible working environment
- Feedback, training sessions, and coaching for your individual professional and personal development
- Access to training tools and documentation as well as technical sparring and knowledge transfer with the engineering team
- Attractive salary and job security
- Company pension scheme
- Participation in diverse team events (company run, barbecues, joint lunches, kick-off, Christmas party, etc.)
- International environment where German and English are part of everyday office life
Benefits
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Als Virtual Network Operator (VNO) ist mitcaps ein Telekommunikationsdienstleister, der seinen Kunden aus dem international vertretenen Mittelstand maßgeschneiderte Netzwerklösungen und individuelle Serviceleistungen anbietet.
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
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