Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Karlsruhe
- Working Model
- Onsite
Job Summary
In this role, you will independently handle IT incidents in first and second level support, analyze disruptions, and provide assistance with Microsoft 365, networking, and workplace environments.
Job Technologies
Your role in the team
- You independently handle and prioritize IT incidents and service requests in first- and second-level support, taking into account SLA and business requirements.
- You analyze disruptions in a structured manner, identify sustainable solutions, and assist with topics related to clients, Microsoft 365, networks, and peripherals.
- You classify, document, and escalate IT tickets to internal specialist departments as well as external IT service providers.
- You are responsible for the local IT infrastructure, including network, internet connection, and workstation environment, and ensure their reliable operation.
- You manage user accounts and permissions in central IT systems, as well as handle IT onboarding and offboarding, including hardware, account, and asset management.
- You plan and coordinate IT rollouts, support user communication, and conduct user training sessions.
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Our expectations of you
Education
- You have completed training in the IT field, for example as an IT specialist for system integration, or a successfully completed degree in computer science or a comparable qualification.
Qualifications
- You work in a structured, self-reliant, and solution-oriented manner, taking responsibility for your topics and actively driving their successful implementation forward.
- You impress with a strong service orientation, communicate confidently with different target groups, and maintain an overview even in challenging situations.
Experience
- You have several years of professional experience in IT support, IT service, or IT operations and feel comfortable in a dynamic corporate environment.
- You possess solid knowledge of Microsoft 365 (especially Exchange, Teams, SharePoint, and Entra ID), have experience with Windows and iOS devices, and are familiar with the fundamentals of modern network infrastructures (LAN, WLAN, VPN).
- You value teamwork, possess excellent German and English skills, and ideally have experience with tools such as Jira, UniFi, NetBox, or Snipe-IT.
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What we offer
- Flexible working hours.
- 30 days of vacation (based on a 5-day week).
- Onboarding program "Vulcan Starter Days". Including a power plant visit and a tour of our laboratory.
- Sports and leisure offers - EGYM Wellpass with €15.00 including VAT, personal contribution per month.
- Company pension scheme.
- Corporate benefits platform with many attractive discount offers.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Vulcan Energie Ressourcen GmbH
Vulcan Energie Ressourcen GmbH, based in Karlsruhe, is an innovative company specializing in lithium extraction and geothermal projects. It aims to decarbonize the European industry and is developing the world's first integrated project for climate-neutral lithium production from geothermal brines. Founded in 2018, it represents Europe's largest geothermal and lithium resource.
Description
- Company Type
- Startup
- Working Model
- Onsite
- Industry
- Power Sector, Economy
IT System Integration Support
- Location
- Karlsruhe
- Working Model
- Onsite
- Diversity
- Open for all genders
