Job
In this role, you monitor the WAN network operations and analyze issues in telecommunications equipment. You handle incidents in the ticketing system and coordinate technical escalations among different departments.
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Your role in the team
- Ensuring the network operation of a WAN.
- Monitoring of telecommunications equipment and devices (Voice, IP, (WDM, PDH/SDH), servers, storage) (remotely and via status queries).
- Detection and recording of disruptions as incidents in the ticketing system with assignment to the responsible specialist departments.
- Collaboration with various departments.
- Verification and categorization of an alarm and, if necessary, initiation of the technical escalation.
- Monitoring an incident and responsible for coordinating the relevant departments.
Our expectations of you
Qualifications
- Knowledge in network and transmission technology.
- Willingness to work in shifts as well as good English skills.
- Knowledge of telecommunications or communication engineering would be an advantage.
- Very good spoken and written German skills; English skills are an advantage.
Experience
- Knowledge in handling ticketing systems and experience in monitoring and incident management.
What we offer
- Versatile training and development opportunities in a continuously growing company.
- Predictable, reliable prospects and a stable working environment.
- Our leadership philosophy is based on trust, clarity, and development – we offer an inspiring and healthy working environment.
- Onboarding by a mentor (m/f/d) to our tools and processes.
- Using informal culture and company events fosters our team spirit.
- Company fitness via Hansefit and the opportunity for (e-)bike leasing, utilization of corporate benefits.
- For this position, an annual gross salary between EUR 30,000 and EUR 44,000 is planned. The specific classification depends on professional experience, area of expertise, and scope of responsibilities.
Job locations
About your employer
AVENDIS GmbH, based in Mannheim, provides reliable, secure, and sustainable IT solutions for business clients. The company operates in the software and IT sector and has several locations in Germany, including Mannheim, Berlin, and Munich. It positions itself as a medium-sized enterprise with a focus on IT services and software development.
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
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