Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 60.000 € gross/year
- Location
- Dachau
- Working Model
- Onsite
Job Summary
In this role, you will lead the support team functionally while actively prioritizing incoming tickets, escalating complex requests, and optimizing and documenting support processes.
Job Technologies
Your role in the team
- As an IT Support Supervisor, you will take on the professional leadership of our support team while also working operationally.
- Your focus: Technical leadership and support for the support team.
- Prioritization and management of incoming tickets.
- Escalation management for complex customer inquiries.
- Ensuring high service quality and customer satisfaction.
- Documentation and optimization of support processes.
- Development and maintenance of knowledge databases.
- Technical topics: Microsoft 365 Administration.
- Server and client management.
- Backup and recovery solutions.
- Firewall and security concepts.
- VoIP and telecommunications systems.
- Network administration and network segmentation.
- Error analysis and troubleshooting in 2nd- and 3rd-level support.
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Our expectations of you
Qualifications
- Solid knowledge of the Microsoft environment.
- Structured and solution-oriented way of working.
- Strong communication skills with clients and colleagues.
- Sense of responsibility and decision-making skills.
- Class B driver's license and residence in close proximity to Dachau (approximately 30 minutes commute).
- We are looking for someone who combines both: technical expertise and the ability to successfully bring people and processes together.
Experience
- At least 1 year of leadership experience or at least 3 years of professional experience in IT support or system administration.
- Experience with networks, firewalls, and backup solutions.
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What we offer
- Permanent employment in a growing company.
- Responsibility and genuine scope for design.
- Short decision-making paths and direct communication.
- Collegial team with high technical competence.
- Modern work tools and current technologies.
- Individual training opportunities.
- Varied client projects.
- Attractive compensation (starting salary €60,000) and long-term prospects.
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Topics You Will Work On
Job Locations
About Your Employer
powerBIT
Wir sind regionaler Marktführer für IT-Lösungen mit bis zu 100% planbaren Betriebskosten in klein- und mittelständischen Betrieben. Als IT-Systemhaus und Vollversorger betreuen wir bis zu 100 PC-Arbeitsplätze eines Unternehmens.
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Industry
- Internet, IT, Telecommunication
IT Support Supervisor
- Salary
- from 60.000 € gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.from 37.561 € net/year · Tax class I
- Location
- Dachau
- Working Model
- Onsite
- Diversity
- Open for all genders
