Job
In this role, you support the BI & Analytics team with SAP BW on HANA by assisting users, handling support inquiries, and contributing to error analysis and release processes.
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Job technologies
Your role in the team
- You support the BI & Analytics team with day-to-day tasks and operational SAP processes.
- Your responsibilities include:
- Support & User Assistance: You handle support requests related to SAP BW on HANA through our ticketing system and help users resolve their issues.
- Analysis & Troubleshooting: You investigate technical and business-related issues, conduct root cause analyses, and contribute to developing suitable solutions.
- Ticket management: You prioritize and categorize incoming tickets and ensure they are handled on time in accordance with our Service Level Agreements (SLAs).
- Release & transport processes: You support the planning, execution, and documentation of releases and transports within our SAP system landscape.
Our expectations of you
Qualifications
- You are enrolled for at least one more year in a degree program related to IT (e.g., business informatics, data science, or a comparable field).
- Analytical thinking: You can quickly grasp complex issues, structure them logically, and communicate them clearly.
- Personal responsibility & organization: You prioritize your tasks independently, keep track of everything, and carry out your work conscientiously.
- Strong communication skills & team spirit: You are outgoing, approach a range of contacts openly, and enjoy working as part of a team.
What we offer
- Enjoy up to 30 days of vacation, flexible working hours (up to 20 hours per week), and the option to work remotely.
- You shape the IT of Germany’s largest food retailer.
- Enjoy an attractive salary, a subsidy for your public transport pass, and other benefits.
- You can look forward to a range of professional development opportunities with us, such as digital learning platforms.
- Our health management team looks after your health in the workplace.
- We’ll help you get off to the best possible start at our company. We place great importance on a smooth onboarding process so you can hit the ground running and get involved from day one through our various communities, networks, and events.
Benefits
Health, fitness & fun
Food & drink
Work-Life-Integration
Higher take-home pay
Job locations
About your employer
The EDEKA headquarters in Hamburg is a strategic tool for the further development of the EDEKA network. From here, numerous impulses are sent out to realize cross-sectional goals.
- 1907
- Established Company
- Onsite, Hybrid, Full Remote
- Trade
Employer reviews
- Team culture
- 3.7
- Engineering
- 3.0
- Working conditions
- 4.4
- Career growth
- 3.2
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