Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bremen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle 2nd- and 3rd-level support requests via Jira, analyze technical issues, assist with remote diagnostics in the cloud, and coordinate service trips and spare parts orders.
Job Technologies
Your role in the team
- You handle 2nd- and 3rd-level support requests from our customers via the Jira ticket system.
- You take over the analysis of complex cases, forward them to our development experts if necessary, and monitor their processing.
- You assist with proactive monitoring of our customers' robot fleet using analytics tools, for example in Power BI.
- You assist with remote fault analysis in our cloud fleet management, analyzing telemetry data and logs (e.g., in Grafana).
- You schedule service trips for our service technicians for commissioning, maintenance, and repair of robots.
- You assist our service technicians in preparing spare parts.
- You are responsible for coordinating spare parts orders and warranty claims.
- You create and maintain guides, FAQs, and content for our knowledge base.
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Our expectations of you
Education
- Successfully completed training in a technical field.
Qualifications
- Technical understanding of mechatronic, electronic, or robotic systems.
- Interest in complex technical systems as well as the ability to quickly understand technical contexts and systematically analyze errors.
- Structured, independent, and proactive way of working.
- High quality and customer orientation.
- Enjoyment of collaboration within an interdisciplinary team.
- Fluent German skills as well as good English skills.
Experience
- Experience in technical customer support (2nd/3rd-level support) via email and phone or as a service technician.
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What we offer
- Open corporate culture: Our collaboration is characterized by mutual exchange at eye level, trust, and flat hierarchies.
- Dynamic company development: We are a startup in the growth phase.
- Balanced Work-Life Balance: Thanks to flexible trust-based working hours, 30 days of vacation, and the option for remote work (home office), we give you the opportunity to shape your working life sustainably.
- Attractive workplace: An ergonomic workstation setup, freshly brewed coffee every day, and the opportunity to work out directly next door at the gym as part of an EGYM membership create a work environment with a feel-good factor.
- Exciting technology environment: Our team covers a broad spectrum of technology, including autonomous robotics, production using rapid prototyping, AI-based image processing, and modern IT technology.
- Personal Development: We offer a variety of training opportunities for your personal and professional growth.
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Topics that you deal with on the job
Job Locations
This is your employer
Ubica Robotics GmbH
Ubica Robotics GmbH, an innovative startup from Bremen, develops autonomous scanning robots and AI-based image processing software. Their goal is to create digital twins of retail stores to optimize them.
Description
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Technical Support Employee
- Location
- Bremen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
