Job
In this role, you will analyze and resolve technical issues in remote support, process individual customer inquiries, plan changes, and document technical matters.
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Job technologies
Your role in the team
- We are looking for you as a System Engineer (m/f/d) in Support at the earliest possible date.
- The position is available on a full-time or part-time basis starting from 35 hours per week and can also be filled at the Leipzig or Dresden locations.
- Reliable and high-quality remote support for our clients.
- Error analysis and methodical troubleshooting of technical issues.
- Processing of customer-specific support requests and fault reports.
- Communication with customers and manufacturers regarding disruptions and support requests.
- Planning and implementation of changes.
- Documentation of technical matters and recording of services.
- Cross-location support of our clients from Dresden, Leipzig, or Berlin.
- Close collaboration with our experienced specialists in the team and across SHD.
Our expectations of you
Education
- Completed training as an IT specialist for system integration (m/f/d) or a completed technical degree.
Qualifications
- Very good German and good English skills.
- Strong communication skills, team player, and high customer orientation.
Experience
- Several years of relevant professional experience, e.g., in IT administration, system engineering, or 2nd-level support.
- Comprehensive knowledge and practical experience in the Microsoft domain (especially Exchange (On-Prem and Online), Entra/AD, MS365) and ideally relevant certifications.
- Experience in the areas of Storage (NetApp), Virtualization (VMware, Proxmox, or Hyper-V), Citrix, Veeam is welcome.
What we offer
- Through our mentors, experienced colleagues are always available to support you in making your entry into SHD easier.
- Be mobile - with our Jobrad offer, you are always on the go flexibly.
- Sufficient parking spaces are of course available to you free of charge at our branches.
- We offer you a variety of development opportunities with challenging and diverse tasks, complemented by a range of training measures and our own test center.
- 30 days of vacation and an attractive salary.
- We value an independent working style and offer you the space to contribute your creativity and initiative to develop together with us.
- With complimentary drinks and coffee, as well as our regular sports and company events, structured working hours, and modern office equipment, we offer you a pleasant working environment.
- You will get the best mix of teamwork, flexible working hours, and the opportunity to work remotely with us.
Benefits
Health, fitness & fun
Food & drink
Work-Life-Integration
Higher take-home pay
Topics you will work on
Job locations
About your employer
Over the past 30 years, SHD has developed as a leading company in the field of project planning, implementation and support of complex IT solutions. We are certified according to ISO 9001 and ISO 27001 and are a strategic partner of numerous leading manufacturers on the world market.
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
Employer reviews
- Career growth
- 3.8
- Working conditions
- 4.4
- Team culture
- 3.5
- Engineering
- 3.4
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