Job
- Level
- Experienced
- Location
- Berlin, Dresden, Leipzig
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will analyze and resolve technical issues in remote support, process individual customer inquiries, plan changes, and document technical matters.
Job Technologies
Your role in the team
- We are looking for you as a System Engineer (m/f/d) in Support at the earliest possible date.
- The position is available on a full-time or part-time basis starting from 35 hours per week and can also be filled at the Leipzig or Dresden locations.
- Reliable and high-quality remote support for our clients.
- Error analysis and methodical troubleshooting of technical issues.
- Processing of customer-specific support requests and fault reports.
- Communication with customers and manufacturers regarding disruptions and support requests.
- Planning and implementation of changes.
- Documentation of technical matters and recording of services.
- Cross-location support of our clients from Dresden, Leipzig, or Berlin.
- Close collaboration with our experienced specialists in the team and across SHD.
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Our expectations of you
Education
- Completed training as an IT specialist for system integration (m/f/d) or a completed technical degree.
Qualifications
- Very good German and good English skills.
- Strong communication skills, team player, and high customer orientation.
Experience
- Several years of relevant professional experience, e.g., in IT administration, system engineering, or 2nd-level support.
- Comprehensive knowledge and practical experience in the Microsoft domain (especially Exchange (On-Prem and Online), Entra/AD, MS365) and ideally relevant certifications.
- Experience in the areas of Storage (NetApp), Virtualization (VMware, Proxmox, or Hyper-V), Citrix, Veeam is welcome.
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What we offer
- Through our mentors, experienced colleagues are always available to support you in making your entry into SHD easier.
- Be mobile - with our Jobrad offer, you are always on the go flexibly.
- Sufficient parking spaces are of course available to you free of charge at our branches.
- We offer you a variety of development opportunities with challenging and diverse tasks, complemented by a range of training measures and our own test center.
- 30 days of vacation and an attractive salary.
- We value an independent working style and offer you the space to contribute your creativity and initiative to develop together with us.
- With complimentary drinks and coffee, as well as our regular sports and company events, structured working hours, and modern office equipment, we offer you a pleasant working environment.
- You will get the best mix of teamwork, flexible working hours, and the opportunity to work remotely with us.
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Benefits
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
SHD System-Haus-Dresden GmbH
Over the past 30 years, SHD has developed as a leading company in the field of project planning, implementation and support of complex IT solutions. We are certified according to ISO 9001 and ISO 27001 and are a strategic partner of numerous leading manufacturers on the world market.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.7
Career Growth
3.8Workingconditions
4.4Culture
3.5Engineering
3.4
System Engineer Support
- Location
- Berlin, Dresden, Leipzig
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
