Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf
- Working Model
- Onsite
Job Summary
In this role, you will analyze error reports, record them in the ticket system, and resolve disruptions. You will document errors, manage user accounts, and test new software versions to ensure optimal system performance.
Your role in the team
- Identify, classify, and analyze error messages as well as record them in the ticketing system.
- Troubleshooting and documentation of encountered error situations.
- Maintaining the operational security of the systems.
- Testing new software versions.
- Management of user accounts.
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Our expectations of you
Education
- Completed training as an IT specialist (m/f) in System Integration or a comparable qualification.
Qualifications
- Good spoken and written English skills.
- Knowledge in handling application systems and infrastructures.
- Customer- and service-oriented work approach as well as flexibility and strong communication skills.
Experience
- Initial professional experience in IT support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
User Helpdesk Employee
- Location
- Dusseldorf
- Working Model
- Onsite
- Diversity
- Open for all genders
