Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Kaiserslautern
- Working Model
- Onsite
Job Summary
In this role, you will be the primary contact for employee IT inquiries, resolving issues in 1st and 2nd level support while installing and configuring hardware and software.
Job Technologies
Your role in the team
- You are the central contact person for our employees regarding all IT inquiries and issues.
- You handle support cases via our ticket system, by phone, or email, analyze and resolve them (1st and 2nd level support).
- You install and configure new hardware (PCs, laptops, printers) and software for our employees.
- You assist with managing user accounts and permissions in Active Directory and Microsoft 365.
- You meticulously document disruptions and their solutions in our ticketing system and maintain the knowledge database.
- You assist with the maintenance of the IT infrastructure and contribute to IT projects.
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Our expectations of you
Education
- A completed vocational training in the IT sector (e.g., IT specialist for system integration) or a comparable qualification through professional experience.
Qualifications
- Good knowledge of common Microsoft operating systems (Windows 10/11) and Microsoft 365 applications.
- Basic understanding of network technologies (TCP/IP, DNS, DHCP) and Active Directory.
- A pronounced service- and solution-oriented mindset as well as strong communication skills.
- Analytical thinking skills and a structured, independent way of working.
- You are a team player who enjoys taking responsibility and acting proactively.
- Very good spoken and written German skills.
Experience
- Work experience in IT support (1st and 2nd level) is desirable.
- Experience with a ticketing system is an advantage.
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What we offer
- Attractive compensation.
- Permanent employment contracts.
- Company pension scheme.
- Company supplementary health insurance.
- Further education and training.
- Career development and advancement opportunities.
- Corporate Benefits.
- Work-life balance.
- No services on weekends and public holidays.
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Benefits
Health, Fitness & Fun
Job Locations
This is your employer
Meliva GmbH
Meliva GmbH, an experienced outpatient healthcare provider from Finland, has been active in the German market since 2021, offering innovative digital health solutions. Their goal is to enhance healthcare delivery through modern approaches.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Healthcare, Social Sector
IT support 1st/2nd level
- Location
- Kaiserslautern
- Working Model
- Onsite
- Diversity
- Open for all genders
