Job
- Level
- Experienced
- Location
- Berlin, Hanover
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you monitor cloud services, analyze and resolve technical issues for our customers and partners, and configure services to enhance service quality.
Job Technologies
Your role in the team
- In our Service Desk team, you are the first point of contact for our customers and sales partners.
- You can expect an international team with diverse tasks and exciting projects.
- You monitor the cloud services provided by Hornetsecurity and work on the continuous improvement of our service quality.
- You analyze and resolve issues encountered by our sales partners and customers related to the use of Hornetsecurity services.
- You configure and analyze services at a technical level.
- You provide technical support and assist our sales partners and customers via ticket system, chat, and phone.
- You create and maintain our internal and external knowledge base, FAQ, and documentation.
- You work in a secure planning shift system with early and day shifts.
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Our expectations of you
Education
- You have completed IT training or a comparable qualification, or you are a career changer with private IT interests and knowledge.
Qualifications
- You have basic knowledge in the Linux field and ideally stand out with LPIC 1.
- You convince with your customer- and service-oriented thinking and actions.
- You are characterized by reliability and good work organization.
- You enjoy learning new things and want to further develop your knowledge.
- You are communicative and have very good German and English skills.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Health, Fitness & Fun
Food & Drink
Job Locations
About Your Employer
Hornetsecurity GmbH
Hornetsecurity is a leading German provider of cloud security services, protecting the IT infrastructure, digital communications and data of businesses and organizations of all sizes. Its services are delivered through 9 globally redundant facilities. The product portfolio includes all key areas of email security, from spam and virus filtering to legal compliance archiving and encryption, as well as protection against CEO fraud and ransomware.
Description
- Company Size
- 50-249 Employees
- Founding Year
- 2007
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Technical Support Specialist
- Location
- Berlin, Hanover
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
